What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Helps Innovate
- Fair
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Incident Management Automation
Event & Alert Management Automation
Change Control Automation
Problem Management Automation
Analyze Discovery Data
Performance & Capacity Management Automation
Explainable and Trainable Algorithms
Analyze Activity Data
Security Operations Automation
Data Visualization
Operational Task Automation
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Daniele R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
My Experience With ServiceNow
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Unlike other similar products this platform offers end to end visibility on all processes, performance and alerts management.
What is your favorite aspect of this product?
Low initial capital investments to acquire the platform. Integration of the platform with Artificial intelligence based products and machine learning technology. User friendliness of the platform. Due to complexity of launching this kind of softwares The platform provides demos and tutorials for new users. Amazing customer services.
What do you dislike most about this product?
Functionality of the software is excellent in have no dislike.
What recommendations would you give to someone considering this product?
Before adopting a certain software first research on its Practically by making use of demos and tutorials. This will spare you pain of committing yourself to platforms below the standards.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Aman M.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
Superb Product
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
ServiceNow IT Service Management is different because it integrates various business functions, automates tasks, uses AI, offers customization, focuses on service delivery, and keeps innovating.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow IT Service Management is its seamless integration of various business functions. It streamlines processes across departments, making collaboration effortless and improving overall efficiency.
What do you dislike most about this product?
One potential aspect that some users might dislike about ServiceNow IT Service Management could be its complexity during the initial setup and configuration process. This may require significant time and resources to fully implement and customize according to specific organizational needs. Additionally, for smaller organizations or those with limited budgets, the pricing structure of ServiceNow could be a concern, as it may be perceived as relatively high compared to other solutions on the market.
What recommendations would you give to someone considering this product?
Before implementing ServiceNow IT Service Management, thoroughly assess your organization's needs, plan implementation carefully, start with essential features, utilize training resources, consider integration possibilities, stay updated on new features, and monitor ROI consistently.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Sudipta B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easy to use, loads of integration
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It's ease of use and the UX/UI design. It's simple to understand yet productive.
What is your favorite aspect of this product?
It's pretty customizable with plenty of service integrations
What do you dislike most about this product?
Need to click multiple links to get to some of the favorite pages
What recommendations would you give to someone considering this product?
Highly recommend for a org which is looking to increase its productivity
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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