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Semrush Logo
Semrush

Semrush

Composite Score
8.5 /10
CX Score
8.6 /10
Semrush
8.5 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
76%
Conflict Resolution:
87%
Strategy & Innovation:
82%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

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0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 82

Competitive Monitoring

88

Competitive Benchmarking

86

Competitor Profiling

83

Data Aggregation and Integration

80

AI Text

79

Market Share Analysis

78

Pricing Intelligence

74

Vendor Capability Ratings

Average 81

Ease of Implementation

88

Business Value Created

83

Ease of IT Administration

81

Ease of Data Integration

81

Quality of Features

81

Availability and Quality of Training

81

Breadth of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Semrush Reviews

Aman S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

it is the greatest seo tool overall.

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

seo, ppc, content marketing, and social media tracking in one platform.

What is your favorite aspect of this product?

excellent keyword and backlink research, and the new term intent feature improves targeting.

What do you dislike most about this product?

starting can be difficult and expensive for newcomers.

What recommendations would you give to someone considering this product?

business seo and marketing tools for all needs.

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Respectful

Cons

  • Less Inspiring
  • Less Efficient Service

Sneha S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

i used semrush for seo.

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

seo tools including phrase research, backlink analysis, and site audits included in semrush.

What is your favorite aspect of this product?

magic tool inspires new terms.

What do you dislike most about this product?

navigation is difficult and expensive for small enterprises.

What recommendations would you give to someone considering this product?

learning these powerful seo techniques will take time.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Respectful

Cons

  • Under Delivered
  • Slower Product Innovation
  • Less Caring

karan s.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Strong SEO Tool

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

Semrush gives you a more in-depth look at your SEO.

What is your favorite aspect of this product?

I like the current site audit and keyword study.

What do you dislike most about this product?

It costs a lot and is hard to learn.

What recommendations would you give to someone considering this product?

Ideal for SEO experts who want to know more.

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Client Friendly Policies

Cons

  • Slower Product Innovation