SAP

SAP SuccessFactors HCM

Composite Score

7.3 /10

CX Score

7.5 /10

8 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

14% Negative

0% Neutral

86% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Transparent
Less Friendly Negotiation

Feature Ratings

Average 78

Talent Acquisition

Workforce Planning

Performance Management

Learning and Development

Succession Planning

Career Pathing

Skills Management

Data and Analytics

Mentoring and Coaching

Internal Gig and Project Work

Algorithmic Bias Mitigation

Vendor Capability Ratings

Average 81

Breadth of Features

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

Human Capital Management - Enterprise

Score 7.8

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Score 7.3

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Adeel M.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Ease of use

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Bult for corporates and requires extensive HR training for junior admins

What is your favorite aspect of this product?

Scalability is something that can be achieved

What do you dislike most about this product?

Is more cumbersome than most other HRIS and implementation can have issues

What recommendations would you give to someone considering this product?

Yes I believe this is a perfect corporate product

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service

Océane V.

Role: Human Resources
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Strong report capabilities

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP is a complete LMS with different modules (learning, talent management, development ...) A lot of report exists and you can create and customize you own reports SAP is a reliable software with experts as support team

What is your favorite aspect of this product?

report capabilities

What do you dislike most about this product?

the design and the fact that the tool do not evolve (no new features, no digital content...) and every customizations cost a lot

What recommendations would you give to someone considering this product?

I recommend to purchase this product if you are looking for a complete LMS. I think this tool is perfect for big companies (minimum 1000 employees)

Pros

Reliable
Security Protects
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Inhibits Innovation
Charges for Enhancements

Nathan B.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use, especially for new users.

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

It's very easy to use, especially for new employees during the onboarding process. It is easy to track employee training and career planning. I like how it also ties into LinkedIn learning.

What is your favorite aspect of this product?

It is easy to use and can be linked to LinkedIn learning.

What do you dislike most about this product?

Sometimes trainings don't show up when they should.

What recommendations would you give to someone considering this product?

I would recommend using it, it is easy to use and has a wide variety of training options available.

Pros

Enables Productivity
Helps Innovate
Reliable
Performance Enhancing

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

SAP SuccessFactors HCM Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Acquisition Use of AI to analyze employee profiles for the purpose of sourcing, recruiting, screening, ranking and tracking internal talent for open roles.

Workforce Planning Provides predictive analytics on existing and emerging skills gaps.

Performance Management Ability to capture feedback on an employee's performance e.g. gig work, project work, stretch assignments.

Learning and Development Use of AI to assign, select, recommend, and suggest a variety of learning experiences (formal and experiential) through the use of intelligent matching.

Succession Planning Uses AI to surface potential successors based on their individual skills and experiences.

Career Pathing Use of AI to map and communicate employee career paths dynamically using intelligent matching based on a variety of data sources e.g. profile, location.

Skills Management Use of AI to analyze employee profiles to identify, map, and infer skills and experiences needed for various opportunities (roles, development).

Data and Analytics Predictive analytics, machine learning, data reconciliation, data visualization, data segmentation.

Mentoring and Coaching Ability to assign, select, and suggest mentors/mentees and/or coaches/coachees.

Internal Gig and Project Work Post and search for gig and project work (independent, short or long-term assignments) using a matching algorithm that pushes opportunity to relevant employees.

Algorithmic Bias Mitigation Uses algorithms in making predictions to not create bias.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Human Capital Management - Enterprise

Talent Management

SAP SuccessFactors HCM Reviews

Adeel M.

Ease of use

Likeliness to Recommend

Pros

Cons

Océane V.

Strong report capabilities

Likeliness to Recommend

Pros

Cons

Nathan B.

Easy to use, especially for new users.

Likeliness to Recommend

Pros

Feature Ratings

Talent Acquisition

Workforce Planning

Performance Management

Learning and Development

Succession Planning

Career Pathing

Skills Management

Data and Analytics

Mentoring and Coaching

Internal Gig and Project Work

Algorithmic Bias Mitigation

Vendor Capability Ratings

Breadth of Features

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness