SAP

SAP SuccessFactors HCM

Composite Score

7.3 /10

CX Score

7.5 /10

54 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Management category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

13% Negative

11% Neutral

76% Positive

Pros

Security Protects
Enables Productivity
Respectful
Helps Innovate

Cons

Under Delivered

Feature Ratings

Average 79

Talent Acquisition

Employee Engagement

Career Pathing

Compensation Management

Learning and Development

Wellness

Collaboration

Performance Management

Onboarding Offboarding

Rewards Recognition

Succession Planning

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 7.8

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Orengo M.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Great Talent Management Software

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Besides offering talent management features, the software also comes with other great human resource management capabilities making it irresistible

What is your favorite aspect of this product?

I like that SAP SuccessFactors offers multiple features and that it is very capable It makes handling most HR needs easy

What do you dislike most about this product?

The software hasn't malfunctioned yet

What recommendations would you give to someone considering this product?

I recommend SAP SuccessFactors for not only talent management but other HR capabilities. It is well equipped and affordable too.

Pros

Reliable
Efficient Service
Caring
Saves Time

KC B.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Does what we need - but UX is rough

Likeliness to Recommend

4 /10

What differentiates SAP SuccessFactors HCM from other similar products?

They have a lot of features which work well together once you get it configured. Other products had a few pieces of the puzzle whereas SuccessFactors had them all.

What is your favorite aspect of this product?

The onboarding document management is great. It is very easy to onboard employees in other states once those states are setup.

What do you dislike most about this product?

The user experience is very rough. For example, if I say I have completed and objective, it should automatically change that to 100% done - it should not make me change both. There are scenarios with my staff where they have an object marked as complete that is 50% done. It it little things like that which pop up all over the product. I also don't like that we are not using a US based sever instance.

What recommendations would you give to someone considering this product?

Be sure to do your homework. The implementation is not intuitive. Once you know how to configure something, it is easy to do - but figuring it out - you need a 3rd party.

Pros

Reliable
Transparent
Friendly Negotiation
Enables Productivity

Cons

Less Efficient Service
Leverages Incumbent Status
Slower Product Innovation

Katlyn H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Easy to use, especially for new employees.

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I really enjoy the user interface and how easy it is to use. It really helps with onboarding new employees and tracking their mandatory training.

What is your favorite aspect of this product?

The ability to quickly access all of the training that I need to complete and just how organized and user-friendly the interface is.

What do you dislike most about this product?

Sometimes it is slow and seems a little finicky.

What recommendations would you give to someone considering this product?

I would recommend it, especially if you are in an industry that sees a high turnover as it is really easy for new employees to use.

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Book a Free Demo Today!

Awards & Recognition

SAP SuccessFactors HCM Ratings

83 Likeliness to Recommend

1 Since last award

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Career Pathing Ability to map and communicate standard employee career paths.

Compensation Management Software provides ability to track and measure employee compensation

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Wellness Ability to track and manage employee wellness programs and their usage

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Succession Planning Software contains employee succession planning functionality.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

SAP SuccessFactors HCM Reviews

Orengo M.

A Great Talent Management Software

Likeliness to Recommend

Pros

KC B.

Does what we need - but UX is rough

Likeliness to Recommend

Pros

Cons

Katlyn H.

Easy to use, especially for new employees.

Likeliness to Recommend

Pros

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Feature Ratings

Talent Acquisition

Employee Engagement

Career Pathing

Compensation Management

Learning and Development

Wellness

Collaboration

Performance Management

Onboarding Offboarding

Rewards Recognition

Succession Planning

Vendor Capability Ratings

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation