Salesforce.com Inc

Salesforce Sales Analytics

Composite Score

7.5 /10

CX Score

7.7 /10

14 Reviews Write a Review

Claim Software

What is Salesforce Sales Analytics?

Close deals faster with sales analytics software built directly into your CRM. Get a complete view of sales performance, deal inspection capabilities, and rich visualisations. Drive forecast accuracy. Manage pipeline efficiently. And speed up revenue intelligence with Sales Cloud, CRM Analytics, and Tableau.

Company Details

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Salesforce Sales Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 80%
Conflict Resolution:: 88%
Strategy & Innovation:: 84%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Analytics?

0% Negative

15% Neutral

85% Positive

Pros

Trustworthy
Saves Time
Respectful
Effective Service

Feature Ratings

Average 77

Predictive Sales Forecasting

Collaboration

Scenario Analysis

Dashboard

Artificial Intelligence-Based Insights

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Data Ingestion and Interoperability

Visual Pipeline Monitoring

Pipeline Planning

Intelligent Alerts and Notifications

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Salesforce Sales Analytics Reviews

Nicole G.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great sales and client management tool

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Analytics from other similar products?

It encompasses multiple integrations, making the sales process between products seamless.

What is your favorite aspect of this product?

True sales pipeline tracking and forecasting.

What do you dislike most about this product?

It’s a bit old school in the look and feel.

What recommendations would you give to someone considering this product?

Have patience. It’s truly an amazing product once you customize it to your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David P.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2024

Nothing better than this!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Analytics from other similar products?

The reports and dashboards are far and away the best

What is your favorite aspect of this product?

The "my analytics" part

What do you dislike most about this product?

there really isnt much i dislike

What recommendations would you give to someone considering this product?

give it time and really use it. it works!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

James B.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

The Biggest and The Best! Salesforce Was Great!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Analytics from other similar products?

I think it is because they understand analytics better than anyone else. In my industry, they love their numbers. In fact, it was one of the reasons I loved the job. Salesforce uses the best of my world that I am familiar with and all the other industries use of such things and makes a fun and effective product that improves efficiency.

What is your favorite aspect of this product?

I think the list creating is my favorite thing. Something so simple and basic is something that makes my day a lot smoother. We had an internal solution at my company beforehand, and although we mastered using it, it was still clunky. Salesforce gives me things I wished I had years ago.

What do you dislike most about this product?

I think the one thing I didn't like was more on my company's end. I felt that we were all learning together, and because of that, I felt that productivity was very watered down at first. But then eventually, I think we got the hang of the software relative to what we are used to doing day to day, and by then we were pros. Nothing bad to say about the product itself. We all know there is a learning curve with anything.

What recommendations would you give to someone considering this product?

Give your people some time to learn it. Nothing worse than someone who implements a new wrinkle into how you do business and expect to be a wizard on it immediately. No. Salesforce is an amazing tool, which is made even more amazing by allowing your staff to understand the nuances of the product over the period of a couple weeks.

Pros

Trustworthy
Effective Service
Saves Time
Respectful

Cons

Commodity Features
Less Efficient Service
Under Delivered

Salesforce Sales Analytics

What is Salesforce Sales Analytics?

Company Details

Need Assistance?

Salesforce Sales Analytics Ratings

84 Likeliness to Recommend

1 Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Salesforce Sales Analytics?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Predictive Sales Forecasting Includes the ability to project sales/revenue over a specified period of time, using a combination of historical performance and/or external signals.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Scenario Analysis The solution provides the ability to create and model different projected revenue and growth scenarios based on multivariate, user-defined conditions.

Dashboard Generate presentation ready QBRs, reports and dashboards. Includes progress to goal, growth forecasts, average sales cycle and ACV, and lead source analysis.

Artificial Intelligence-Based Insights Includes predictive insights and forecasted on artificial intelligence rather than purely historical data.

Predictive Time-Series Reporting & Analytics Includes time-series analytics on critical sales metrics, including forecasts, pipeline, activity, and quota attainment.

Territory Analytics and Management Includes the ability to analyze capacity and allocate resources for targeting key segments in a given territory or market.

Data Ingestion and Interoperability Includes bidirectional connections with external sources of data i.e. CRM Systems and Marketing Automation Tools, to improve the breadth of contact information.

Visual Pipeline Monitoring Includes customizable visualizations of the sales pipeline for monitoring pipeline health, risk, quality and goal progression.

Pipeline Planning Determine how much pipeline is necessary to meet revenue targets, specifically, understand if there is sufficient pipeline coverage for a given quarter.

Intelligent Alerts and Notifications Includes notifications across a range of channels including in-platform (tray notification), SMS and email customized to trigger in specific circumstances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce Sales Analytics Reviews

Nicole G.

Great sales and client management tool

Likeliness to Recommend

Pros

David P.

Nothing better than this!

Likeliness to Recommend

Pros

James B.

The Biggest and The Best! Salesforce Was Great!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Predictive Sales Forecasting

Collaboration

Scenario Analysis

Dashboard

Artificial Intelligence-Based Insights

Predictive Time-Series Reporting & Analytics

Territory Analytics and Management

Data Ingestion and Interoperability

Visual Pipeline Monitoring

Pipeline Planning

Intelligent Alerts and Notifications

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness