Salesforce Health Cloud Logo
Salesforce Health Cloud Logo
Salesforce.com Inc

Salesforce Health Cloud

Composite Score
7.3 /10
CX Score
7.6 /10
Category
Salesforce Health Cloud
7.3 /10

What is Salesforce Health Cloud?

Patient engagement software from Salesforce builds on effective CRM features used by both B2C and B2B ecommerce businesses, adding secure communication, patient registration, scheduling, and reminders. Health Cloud CRM, you can unify patient data, facilitate communication across channels and devices, and ultimately enhance patient relationships. Salesforce Health Cloud also enables useful triggers and workflows that make important care information available to both patients and providers on any connected device.

Company Details


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Salesforce Health Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

67 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Health Cloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 77

Marketing Analytics

92

Patient Portal

92

Prescription Management

88

Lab Integration

83

Recall List Generation

79

EHR EMR Integration

79

Broadcast Messaging

75

Survey Forms

75

Patient Statements

75

Live Chat

71

Patient Records

71

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

83

Business Value Created

83

Ease of Implementation

79

Availability and Quality of Training

79

Ease of Customization

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

79

Quality of Features

79

Breadth of Features

75

Vendor Support

71

Ease of IT Administration

67

Salesforce Health Cloud Reviews

Massimo C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful Patient Engagement Tool

Likeliness to Recommend

9 /10

What differentiates Salesforce Health Cloud from other similar products?

The powerful engagement with all patients

What is your favorite aspect of this product?

The creation of new health record keeping

What do you dislike most about this product?

The intuition of this tool makes every patient happy

What recommendations would you give to someone considering this product?

The interesting option for businesses engagement

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Caring

Luisella M.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Relatable Patients Managing App

Likeliness to Recommend

8 /10

What differentiates Salesforce Health Cloud from other similar products?

The collective engagement with all patients is fully supported

What is your favorite aspect of this product?

The creative process of managing every discussion makes every user ethical

What do you dislike most about this product?

The impressive performance in managing patients management

What recommendations would you give to someone considering this product?

Inclusive solutions for patients management

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Fair

Shital M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Excellent cloud for handling helath service.

Likeliness to Recommend

10 /10

What differentiates Salesforce Health Cloud from other similar products?

Salesforce health cloud provide lot of unique features which differentiate from others .

What is your favorite aspect of this product?

Handling patients data and software meta data at the same time .

What do you dislike most about this product?

There it nothing to dislike about this product.

What recommendations would you give to someone considering this product?

I would surely recommend to use this product because of its unique features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy