What is Qualtrics CoreXM?
One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceQualtrics CoreXM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Qualtrics CoreXM.
87 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Qualtrics CoreXM?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audience Segmentation
Audience Demographics
Data Visualization
Conversion Analysis
Real Time Workflow Automation
API Framework
Predictive Analytics
Customer Journey Modelling
Metadata Management
Anomaly Detection
Cross Channel Attribution Analysis
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Also Featured in...
Qualtrics CoreXM Reviews
Brandon R H.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2024
Qualtrics CoreXM: Improving customer experience
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
From web analytics to customer relationship management systems, it is truly remarkable. This level of data integration enables the creation of comprehensive, cross-functional customer profiles, giving software engineers a 360-degree view of the customer experience. In addition, the platform's robust survey design tools and advanced analytics capabilities make it easy to collect, analyze, and report on customer feedback.
What is your favorite aspect of this product?
The platform easily adapts to your needs. The ability to quickly customize survey templates, deploy targeted campaigns, and generate custom reports to improve the customer experience.
What do you dislike most about this product?
Integration with emerging technologies, such as predictive analytics and machine learning, could further enhance the platform's capabilities to proactively identify and address customer pain points before they escalate.
What recommendations would you give to someone considering this product?
The improved quality and depth of customer insights, as well as the ability to quickly adapt to changing market demands, is simply unparalleled. Adopting Qualtrics CoreXM is a surefire way to empower your software development team and deliver tangible results that directly impact your organization's customer satisfaction and loyalty.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shilpa M.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
Customization capabilities
What is your favorite aspect of this product?
Ease of implementation
What do you dislike most about this product?
Some basic missing features
What recommendations would you give to someone considering this product?
Incorporate the product recommended analysis and action planning for maximum efficiency
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Inspires Innovation
Daniel D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
One of the best platforms but room for improvement
Likeliness to Recommend
What differentiates Qualtrics CoreXM from other similar products?
Dashboarding, text IQ, Stats IQ, and alert notifications / ticketing
What is your favorite aspect of this product?
amount of widget formats available
What do you dislike most about this product?
connecting various data sources
What recommendations would you give to someone considering this product?
ROI based on price - pricing has gone up considerably over past 5 yrs or so. Qualtrics reps rotate FAR TOO OFTEN. Little stability, which negatively impacts relationship.
Pros
- Enables Productivity
- Security Protects
- Continually Improving Product
- Reliable
Cons
- Less Friendly Negotiation
- Less Caring
- Less Generous