Qualtrics

Qualtrics CoreXM

Composite Score

8.3 /10

CX Score

8.4 /10

28 Reviews Write a Review

Claim Software

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Qualtrics CoreXM won the following awards in the Customer Intelligence category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

6 Top Rated Features

2023

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Also Featured in...

Survey Software

Score 7.9

View Qualtrics CoreXM in this category (opens in a new tab)

Qualtrics CoreXM Reviews

Manuel H.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

It lets customers give us feedback right away.

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

By seamlessly integrating the software into our workflow, we've been able to quickly collect and analyze valuable insights from our target audience, allowing us to make data-driven decisions that resonate with our customers. Even people who don't know much about computers can use the software, so we can gather customer feedback easily. The software's analytics help us identify customer behavior.

What is your favorite aspect of this product?

Qualtrics CoreXM is flexible, which helps us stay ahead of the curve in marketing. Qualtrics CoreXM helps us gather feedback on new products and gauge advertising effectiveness. It also helps us anticipate customer needs.

What do you dislike most about this product?

I would love to see the addition of more advanced predictive analytics features. Integrating these capabilities would further enhance our ability to anticipate customer needs and preemptively address any pain points they may be experiencing.

What recommendations would you give to someone considering this product?

The platform gives us real-time customer insights, which helps us adapt our strategies and deliver more personalized, impactful marketing. As we continue to navigate the world of advertising, I'm confident that Qualtrics CoreXM will help us achieve marketing excellence.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ogunleye A.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

A very Wonderful and encompassing App.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

A wide array of features to monitor customer behaviour towards a new Product and especially the Dashboard Design is so well detailed

What is your favorite aspect of this product?

Interacting with Dashboard on Qualtrics, the Realtime dashboard, and also the automatic update is a Superb feature.

What do you dislike most about this product?

It is not Beginner friendly, it has a lot of complex programs, that needs extensive tutoring and learning, but after going through this initial first stage it is wonderful experience from there.

What recommendations would you give to someone considering this product?

Though it is Pricey, it is the best when it comes to VOC related Programs, and it makes Getting Detailed and Functional Customer feedback easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Noemi D.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Illuminating Insights, Igniting Advantage

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

Whether leveraging mobile, web, or face-to-face interactions, CoreXM ensures a seamless and consistent experience, maximizing response rates and data quality. This ubiquity empowers us to reach target audiences effectively, wherever they reside.

What is your favorite aspect of this product?

Leveraging machine learning and natural language processing, the platform surfaces hidden patterns, correlations, and sentiments buried within survey data, illuminating strategic opportunities that would otherwise remain obscured.

What do you dislike most about this product?

Enhancing integration with knowledge sharing platforms and fostering real-time, cross-functional ideation would amplify the collective intelligence derived from market insights.

What recommendations would you give to someone considering this product?

Qualtrics CoreXM is our force multiplier, empowering us to distill rich, nuanced market sentiments through highly engaging surveys. Its augmented analytics proficiency unveils strategic insights that catalyze sustainable competitive advantage.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Qualtrics CoreXM Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Manuel H.

It lets customers give us feedback right away.

Likeliness to Recommend

Pros

Ogunleye A.

A very Wonderful and encompassing App.

Likeliness to Recommend

Pros

Noemi D.

Illuminating Insights, Igniting Advantage

Likeliness to Recommend

Pros

Most Popular Qualtrics CoreXM Comparisons

Google Analytics

Adobe Analytics

Semrush

HubSpot Sales Hub

Tableau CRM Analytics

SAP Analytics Cloud

Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support