Qualtrics

Qualtrics CoreXM

Composite Score

8.3 /10

CX Score

8.4 /10

28 Reviews Write a Review

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What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Awards & Recognition

Qualtrics CoreXM won the following awards in the Customer Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

6 Top Rated Features

2023

Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 85

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

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Survey Software

Score 7.9

View Qualtrics CoreXM in this category (opens in a new tab)

Qualtrics CoreXM Reviews

Brandon R H.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Qualtrics CoreXM: Improving customer experience

Likeliness to Recommend

8 /10

What differentiates Qualtrics CoreXM from other similar products?

From web analytics to customer relationship management systems, it is truly remarkable. This level of data integration enables the creation of comprehensive, cross-functional customer profiles, giving software engineers a 360-degree view of the customer experience. In addition, the platform's robust survey design tools and advanced analytics capabilities make it easy to collect, analyze, and report on customer feedback.

What is your favorite aspect of this product?

The platform easily adapts to your needs. The ability to quickly customize survey templates, deploy targeted campaigns, and generate custom reports to improve the customer experience.

What do you dislike most about this product?

Integration with emerging technologies, such as predictive analytics and machine learning, could further enhance the platform's capabilities to proactively identify and address customer pain points before they escalate.

What recommendations would you give to someone considering this product?

The improved quality and depth of customer insights, as well as the ability to quickly adapt to changing market demands, is simply unparalleled. Adopting Qualtrics CoreXM is a surefire way to empower your software development team and deliver tangible results that directly impact your organization's customer satisfaction and loyalty.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shilpa M.

Role: Human Resources
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Customization capabilities

What is your favorite aspect of this product?

Ease of implementation

What do you dislike most about this product?

Some basic missing features

What recommendations would you give to someone considering this product?

Incorporate the product recommended analysis and action planning for maximum efficiency

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Daniel D.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

One of the best platforms but room for improvement

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Dashboarding, text IQ, Stats IQ, and alert notifications / ticketing

What is your favorite aspect of this product?

amount of widget formats available

What do you dislike most about this product?

connecting various data sources

What recommendations would you give to someone considering this product?

ROI based on price - pricing has gone up considerably over past 5 yrs or so. Qualtrics reps rotate FAR TOO OFTEN. Little stability, which negatively impacts relationship.

Pros

Enables Productivity
Security Protects
Continually Improving Product
Reliable

Cons

Less Friendly Negotiation
Less Caring
Less Generous

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Qualtrics CoreXM Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Brandon R H.

Qualtrics CoreXM: Improving customer experience

Likeliness to Recommend

Pros

Shilpa M.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Daniel D.

One of the best platforms but room for improvement

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Audience Segmentation

Audience Demographics

Data Visualization

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Customer Journey Modelling

Metadata Management

Anomaly Detection

Cross Channel Attribution Analysis

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Customization

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Vendor Support