What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 85

Lead and Contact Categorization

89

Analytics and Reporting

86

Lead Distribution

85

Data Ingestion and Interoperability

85

Prospect Tracking

85

Lead Generation

85

Interaction Planning

84

Lead Scoring

83

Omni-Channel Communication Tracking

79

Mobile

77

Vendor Capability Ratings

Average 83

Ease of Data Integration

87

Ease of Implementation

86

Business Value Created

86

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Availability and Quality of Training

82

Ease of IT Administration

82

Vendor Support

80

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Mithil P.

  • Role: Operations
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A worthy CRM platform for growing marketing teams!

Likeliness to Recommend

7 /10

What differentiates Pipedrive from other similar products?

The cost structure is something that differentiates the platform. Easy price tiers and better than competition pricing packages.

What is your favorite aspect of this product?

I love the basic structure and UX for the platforn. Onboarding and training was very easy.

What do you dislike most about this product?

I dont like the customer support and account mangement.

What recommendations would you give to someone considering this product?

It is a basic tool for marketers doing manual work.

Pros

  • Fair
  • Generous Negotitation
  • Performance Enhancing
  • Client Friendly Policies

Cons

  • Leverages Incumbent Status
  • Security Frustrates
  • Inhibits Innovation

Dominique B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great CRM tool to improve the sales process.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

The statistics offered by the offer are vital metrics for the sales target, which is one of the benefits. It's fantastic to be able to manage all of my connections in one spot and see a history of what's happened with each of them. We used to struggle with project completion and communication throughout the process. Thanks to PipeDrive, we're all on the same page now, and there's complete transparency with notes throughout the platform. As a corporation, we are establishing the duration and volume of our sales and transaction cycles. We can follow the start of sales talks and the signing of a deal.

What is your favorite aspect of this product?

Pipedrive framework generates a consistent flowchart for sales leads, chats and contract talks, which I enjoy. Pipedrive provides a logical structure for tracking sales cycles in an organized and consistent manner. PipeDrive has a lot of options to make and accomplishments to set, and we appreciate those constraints since they help us keep our game consistent. Custom fields make it simple to cover all conceivable outcomes. Pipedrive is wonderful since it allows our entire firm to collaborate on projects. There are no communication breakdowns due to lost email chains or other difficulties.

What do you dislike most about this product?

When it comes to targeting leads and offering an opportunity for a customer, PipeDrive becomes helpful, but it does very little for the real organization or labor work necessary to monitor a client's trial orders. When it comes to key leads, the app may be loaded with information by reviewing all leads without filtering. Furthermore, for those with less technological knowledge, the app might be challenging to use at times.

What recommendations would you give to someone considering this product?

Is an excellent choice for firms seeking a pure CRM platform without many of the bells and whistles that Salesforce provides. Basic analytics, dashboard choices, measurable metrics, and customisation are all included. I would propose employing training materials to create the most successful and structured sales strategy possible. If you're still unsure, give it a go in the short term to determine if it's a good fit for your company. Many of the existing CRMs I've tested were so detailed and thorough, but also so difficult to grasp, that they couldn't be customized. Pipedrive has a limited amount of points, which makes my job much easier.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Elysha-sądo E.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An effective sales force automation tool

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

It provides us with the resources to activate sales intelligence and identify the most beneficial relationships and prospects to advance our objectives. It offers excellent and stable communication between departments, is highly visual, and is therefore simple to follow. It is simple to add clients and move them in accordance with the commercial stage they are in.

What is your favorite aspect of this product?

One of the greatest cloud hosting services for customer data currently accessible is Pipedrive's integration of their customer relationship management with the cloud. The technology guarantees that at least 90% of any issues we might have when migrating lists can be fixed without incident. It is adaptable and scalable. It features a helpful tracking feature that serves as a reminder to follow up on leads. Its reporting feature is simple to use and maintain.

What do you dislike most about this product?

Small businesses would benefit more from it. It lacks sophisticated functionality yet has all the fundamental features. The design of the Pipedrive may be improved, and hidden fields cannot be added or significantly altered. Workflows might be improved. Complex workflows cannot be made. Additionally, they address various other workflow-related problems. Activities, not the passing of time, are what set off triggers.

What recommendations would you give to someone considering this product?

For small firms to manage their sales cycles, Pipedrive is an entry-level tool. For tiny startups, it might be a smart place to start. The product's capabilities and customization possibilities are constrained as the sales team expands. Pipedrive offers a seamless experience.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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