What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Lead and Contact Categorization

88

Analytics and Reporting

86

Lead Distribution

85

Prospect Tracking

85

Data Ingestion and Interoperability

85

Interaction Planning

84

Lead Scoring

84

Lead Generation

84

Omni-Channel Communication Tracking

79

Mobile

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Daniel K.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Improved my experience with potential clients.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive has been really useful in determining how far along all of my customers are in my pipeline, indicating tasks that need to be finished, and providing me with tools I can use to stay in more frequent communication because I find it challenging to maintain track of several clients at once, by making each feature accessible to everyone and making it simple to use and navigate, Pipedrive has helped me overcome my own lack of organizing abilities. Deals, assignments, predictions, and meetings have all significantly improved my sales abilities.

What is your favorite aspect of this product?

I like how I can set up reminders to remind me how long it has been since I last communicated with a certain consumer. It's also really useful to be able to simply interact with my customer via Pipedrive and maintain the contacts related with specific agreements. Keeping track of deals in Pipedrive has helped me understand the flow of what has to happen at each stage by categorizing them. This is complemented with tasks (task queues) that allow me to stay "on task" and prevent anything from escaping my MQL, SQL and Clients.

What do you dislike most about this product?

Some logging capabilities (especially email logging) can be weird and clumsy. As much as I enjoy the Pipedrive Outlook plugin, it occasionally has problems with improper login and has lost certain email data. Threads spread on their own, making it harder to discover exactly what you're looking for. Searching through extensive email history may be time-consuming because I can't just use CTRL+F and search for something specific, thus I have to dig. I've also had some formatting errors with the email tool, where it doesn't properly style links.

What recommendations would you give to someone considering this product?

I would suggest Pipedrive above other firms only because of its ease of use and the support staff, which gives helpful materials, templates, and tips to assist me improve my sales experience. Pipedrive has a lot of fantastic features that you may use. Take the time to learn about all of the features so you can utilize them correctly. I like the Things tool, but I used to abuse it by scheduling all of my tasks at once and being overwhelmed.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Great dashboard and cost effective

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Tammy G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A great tool for managing and customizing pipeline

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

For our employee-recognition-software-based firm, Pipedrive served as the company's CRM. Sales made up the bulk of its users, however other divisions might request access. Finding a cheap, simple, and scalable CRM that can accommodate our expanding needs was a top priority. Making calls, sending emails, and moving transactions along are all part of a typical day.

What is your favorite aspect of this product?

My company uses Pipedrive to track leads and manage our sales funnel. Is it employed across the board, but under the growth team's watchful eye? Clear contact management, organized lead storage, and constant tabs on promising new leads are just a few of the issues that this solution for businesses helps fix. The sales pipeline consists of several interconnected phases that allow you to monitor and manage everything from initial contact through qualified lead to closed transaction. The necessity for administration is removed, and all of our teams can now access and update the same, unified CRM in real time.

What do you dislike most about this product?

There was hardly no help available. Agents were uninformed, and keeping track of discussions was a hassle. There were several issues with the integrations, and the cost just kept going up.

What recommendations would you give to someone considering this product?

Each sales pipeline might have its own unique set of phases for monitoring everything from initial contact to final closing. The necessity for administration is removed, and users have a centralized hub from which to manage their customer relationship management data. Every member of the team has access to the complete history thanks to a comprehensive tracking system.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Saves Time

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