What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 85

Lead and Contact Categorization

89

Analytics and Reporting

86

Lead Distribution

85

Data Ingestion and Interoperability

85

Prospect Tracking

85

Lead Generation

85

Interaction Planning

84

Lead Scoring

83

Omni-Channel Communication Tracking

79

Mobile

77

Vendor Capability Ratings

Average 83

Ease of Data Integration

87

Ease of Implementation

86

Business Value Created

86

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Availability and Quality of Training

82

Ease of IT Administration

82

Vendor Support

80

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Raschelle M.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent CRM for demanding workflows.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It helped my team organize their portfolio more effectively. This improves visualization throughout the sales process. Expand your pipeline by providing better customer care. Pipedrive has solved a sales management issue. A universal and complete system for ordering workflows. It also facilitates integration with commercial systems such as MailChimp through API configuration, increasing benefits, promotions and information when interacting with potential customers.

What is your favorite aspect of this product?

It is a user-friendly platform that allows you to better manage your pipeline. You can track the entire sales process from the moment a lead is generated until the deal is closed-win. It is a powerful CRM that handles the entire methodological process in a sales agreement to save time. It focuses on customers with the highest purchasing power, developing a personalized approach for each customer, and OneDrive integration is an added bonus.

What do you dislike most about this product?

The interface is a little boring, and the information required to create a lead should be a little more restricted. The Android application's functions must be optimized; the delay prevents it from functioning properly. Pipedrive should incorporate better lead and qualified lead filters.

What recommendations would you give to someone considering this product?

If you're looking for an easy-to-use CRM that will help you improve your sales and follow-up process, Pipedirve is what you're looking for and is one of the best solutions to implement for any type of business. For those of us who like good sales management orders in an objective and concrete way, it's just worth implementing.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Powerful CRM tool, easy to implement.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I can keep track of everything in one location, i can quickly discover any leads and their status if I need to recall them. As I can update when to perform the next tracking, the tracking procedure becomes easier. I can call and email the consumer immediately from the app, making it incredibly simple. It is simple to collaborate and share with other team members. It is quite beneficial to monitor the activities of other members on a weekly or daily basis, exactly like Salesforce or other CRMs do. It has enhanced our procedure and raised our output.

What is your favorite aspect of this product?

Pipedrive makes it simple to manage incoming and outgoing leads. I was able to consolidate all of the critical customer information as well as details/documents in one location, making it easier to handle the inquiry and lead. The advantage is that you may incorporate different additional important tools into this program to handle everything in one location. It is a highly full and user-friendly CRM; I like its design and ease of use; it has many helpful functions; and it is simple to tag and collaborate with other team members. It has a simple UI and is excellent for producing and modifying reports.

What do you dislike most about this product?

When you first try to utilize your program, it might be tough to comprehend the procedure. However, once you get the feel of it, it's quite simple to use. There are fewer marketing tools and automation options than Hubspot and other comparable providers. Getting a new lead is a little perplexing since I believe I require a lead inbox to better separate and work from the leads rather than traversing the contacts part.

What recommendations would you give to someone considering this product?

If you need to manage a list of clients/prospects, this program is for you. You won't need to utilize any other tools if you can meet all of your demands in one spot. It offers a lot of help information and courses, therefore I definitely recommend it for anyone who have little expertise with CRM and need one to get started. It is also suitable for advanced users due to its numerous interesting and extensive features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Becky F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Pipedrive is a robust CRM tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers numerous choices and ambitions. It centralizes all information relevant to trade so that it can be accessed easily, improving both output and efficiency. This program is awesome since it allows several people from our company to work together on a same project. Because no emails have been lost or other problems have arisen, communication remains smooth.

What is your favorite aspect of this product?

It is easy to utilize Pipedrive's architecture to develop a flowchart that displays sales potential, dialogues, and deals. It provides a logical structure for tracking sales cycles and quick team creation. It is not an all-in-one solution with as much customization as Salesforce. But it serves its purpose well for light CRM work.

What do you dislike most about this product?

Instead of taking notes using hand, your team may simply upload a video or record a new part. Sending a text message to remind you of a meeting or follow-up.

What recommendations would you give to someone considering this product?

Pipedrive blends an easy-to-navigate UI with a wealth of useful functions. It's an all-in-one CRM that's pleasant to the eye and straightforward to utilize. But fresh leads are perplexing. It needs a mailbox to keep them to be readily recognised and utilized without exploring the contacts area. Overall, I suggest it to beginning CRM users.

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Respectful

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