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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Distribution
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Lead Scoring
Lead Generation
Omni-Channel Communication Tracking
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Lindsey S.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2022
Keeping contacts, prospects, and deals organized
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Now that we have a centralized system in place, everyone in the company can be apprised of the development of our various deal-making initiatives. We've been able to produce and oversee more business as a result, which has increased our earnings. I needed a CRM that would be simple to implement into my business's workflow. I made sure to keep track of all of my transactions in the pipeline so I could take the necessary steps to advance my prospects through the sales funnel at all times.
What is your favorite aspect of this product?
Since everything is recorded and synchronized with my Google Calendar, I never have to worry about forgetting an appointment again thanks to its intuitiveness. Simple to learn and adjust to fit your specific requirements. The reporting also functions well.
What do you dislike most about this product?
The supplementary tools like chatbots and online forms require improvement. There are a few issues with them. They both lack support for Google Analytics, a crucial tool for any advertiser. In its current configuration, a chatbot will not save a lead unless the conversation is completed in its entirety.
What recommendations would you give to someone considering this product?
As a result of using PipeDrive, we've been able to deal with a lot more inquiries than previously. Email campaigns may be managed and prospects categorized based on the people who have communicated with them and the topics covered. It's helped elevate our sales efforts to the next level.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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Mei T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
To schedule sales activity and track deals.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
You can email a lead, add them to a pipeline, or create a task using an automated workflow, among many other things. By filtering the leads and communications in your lead inbox, you can review all the data you receive at the start of a campaign to locate exactly what you need right now. Your data-rich results can be filtered and organized into groups so you can clearly see how well your sales have performed
What is your favorite aspect of this product?
I prefer Pipedrive because it allows you to see all the sales channels in detail. You can be aware of how we get along with our business contacts. For better lead collection, you can use web forms, live chat widgets, and chatbots on your website. With reports to manage your campaigns and clients, including deal tracking, lead reports, and revenue forecasting.
What do you dislike most about this product?
In comparison to other CRMs, Pipedrive is less appealing and less user-friendly.
What recommendations would you give to someone considering this product?
To design an infinite number of unique deal pipelines and transfer deals through them by simply dragging and dropping, I suggest Pipedrive.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Michelle M.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Probably the easiest to use CRM on the market.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
We don't have much time to enter CRM information. Pipedrive saves us time managing CRM and documenting customer opportunities. We no longer spend as much time as we used to on sales reports. Improve the sales process and link marketing and sales. We may assess the impact of the sales process and then investigate why a deal did not succeed at the level it did.
What is your favorite aspect of this product?
I enjoy how businesses connect to one or more contacts and subsequently to transactions. It's simple to use and easy to combine with other apps. It's simple to set up and operate, and it has a fantastic auto-onboarding approach. I appreciate that we can partially customize pipelines. Pipedrive also features a plethora of upgrading choices.
What do you dislike most about this product?
The marketing options are quite restricted, and what I detest the most is that there is no attribution of inbound leads to Pipedrive forms. We have no clue where the leads for our online forms are coming from, therefore we need to ask them. It's a little pricy, and the packages appear to be a little complicated in terms of upsell choices. There are too many alternatives for additional costs. They may also be given a lengthier trial period.
What recommendations would you give to someone considering this product?
This is an excellent CRM software, Pipedrive is very easy to implement and improves workflow, it is also very efficient for self-service.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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