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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Distribution
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Lead Scoring
Lead Generation
Omni-Channel Communication Tracking
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Joel B.
- Role: Operations
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2022
Pipedrive is the perfect tool for our team
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
There's a real-time chat feature that allows us to have direct conversations with customers, allowing us to better meet their needs and ultimately result in more sales. Integrations with Google's other services, like Gmail and Google Contacts, help keep all your essential data in one place. Its primary strength is in its ability to let us divide our target audience into specific subsets using the most appropriate filters, saving time and effort.
What is your favorite aspect of this product?
The customer relationship management tool is great since it provides a graphical depiction of the development of leads and prospects for a business. Pipedrive's excellent free plan lets you learn a lot about the service and decide if it's a good fit before shelling out any cash.
What do you dislike most about this product?
The lack of advanced customization options compared to an enterprise-level platform is probably the largest drawback of the Pipe Drive platform. Pipedrive does not provide any contact information for when it is down, making it difficult to get help if needed.
What recommendations would you give to someone considering this product?
In order to keep track of all of your sales efforts in one location, Pipedrive allows me to make calls directly from the CRM. I put it to work tracking lead data and activity as part of my job.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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Josue T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Pipedrive is the best CRM tool.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
PipeDrive includes a lot of choices to deliver and accomplishments to establish, and we fancy such constraints since they assist us to preserve consistency in our game. Custom fields create it simple to cover all potential courses of action. The amazing thing regarding Pipedrive is that it permits our entire firm to collaborate on projects. PipeDrive centralizes all info for each trade for optimum efficiency and production.
What is your favorite aspect of this product?
Pipedrive is one of the best CRM to use and configure. The mix of a simple interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it is a superb information model sandbox for tweaking and perfecting your model as it evolves. This permits businesses to save cash on high-priced sales force installation and consultants. The support chat is fantastic, and therefore the video instructions are straightforward to follow. The file export tools are exceptional and extremely powerful so we can make the most of deals that close early and the system doesn’t crash.
What do you dislike most about this product?
The add-on options like a chatbot and internet forms need help. They need some glitches. They each don’t work with google analytics which is extremely necessary for anyone running ads. Chatbot won’t save a lead as it’s set up unless it goes entirely through the chat. Therefore, for example, we had a choice to schedule a meeting at the end of the chat however most customers wouldn’t schedule a meeting so the lead/deal wouldn’t save.
What recommendations would you give to someone considering this product?
If you’re thinking of using Pipedrive, don’t hesitate. If you’re using Gsuite, make sure your email and calendar are connected to Pipedrive. It’s suitable for use in the manufacturing business, the service industry, company, and individual clients, and it integrates well everywhere. There’s no reason not to leave it.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Effective Service
Cons
- Less Generous
Please tell us why you think this review should be flagged.
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Barbara H.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2022
It helps increase transactions and leads
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive's flexibility in integrating with other marketing and sales databases, as well as its extensive feature set. That allows you to get the most out of a customer relationship management system. It helps improve the quality of sales communications in general, as well as the number of sales and leads generated. It helps move leads further along the sales funnel and provides teams with the information they need to clinch deals.
What is your favorite aspect of this product?
Pipedrive's ability to track and graphically depict the growth of leads and opportunities within the firm is a big plus in my book. In this way, all business communication can take place within the CRM itself.
What do you dislike most about this product?
The price is too high to justify having more people on the team utilize it, so some sort of bundled rate is required. Pipedrive's limited features are due in part to its high price tag, and upgrading to a business plan may cost you a little extra money. There is room for improvement when it comes to managing email on a mobile device.
What recommendations would you give to someone considering this product?
Since everything is recorded and synchronized with my Google Calendar, I never have to worry about forgetting an appointment again thanks to its intuitiveness. Calls can be monitored, and we can record and listen to calls for training purposes; this also makes it much simpler to take notes.
Pros
- Enables Productivity
- Efficient Service
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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