What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Lead and Contact Categorization

88

Analytics and Reporting

86

Lead Distribution

85

Prospect Tracking

85

Data Ingestion and Interoperability

85

Interaction Planning

84

Lead Scoring

84

Lead Generation

84

Omni-Channel Communication Tracking

79

Mobile

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Rigoberto Antonio R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Pipedrive Sales boosts your sales

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive Sales is our main sales management tool which helps to boost sales through excellent task programs that help our agents to maintain a high level of productivity and bring benefits to the company. Pipedrive Sales has a lot of tools focused on the art of selling which allows our company to increase the percentage of deals closed positively.

What is your favorite aspect of this product?

The fact that the tool sends reminders when to continue with a project or pay a little more attention to it is really positive, especially for agents with memory problems or who are not focused enough on all projects, which is sometimes difficult. It tracks agent performance very well, letting you know where you need to improve and what areas you are doing well.

What do you dislike most about this product?

We would like to have the opportunity to be able to send messages with video content to our customers through the application, this would help us to generate publicad or make explanatory videos of their projects. A cleaner and more efficient integration with Microsoft Outlook is required, since sometimes we have problems with it causing delays and requiring the use of third party services to keep up to date the documentation of our operations.

What recommendations would you give to someone considering this product?

Pipedrive Sales is a powerful tool for all sales teams that require a qualitative leap in the way in which they perform their processes, the tool has endless arguments to carry out its use and implementation in the company, keeping sales teams up to date and providing training in closing deals which constantly benefits companies and enhances their growth, has an extremely good customer service.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Caring

Rakesh S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Sales wizard

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Data storage and management.

What is your favorite aspect of this product?

Lead management and CRM

What do you dislike most about this product?

UI needs to be more interactive

What recommendations would you give to someone considering this product?

Great product to enhance sales

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maria Q.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Pipedrive connects you to your customers

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Our conglomerate uses Pipedrive as a dedicated customer acquisition server after an extensive search for such a software, Pipedrive even provides us with valuable statistics when making offers and sweepstakes, as well as a constant follow-up to our customers through calls, mails, reminders. Since using Pipedrive a large percentage of our customers are in the same place allowing us to have control of every movement made.

What is your favorite aspect of this product?

Sending reminders and alerts that Pipedrive provides is extremely successful, keeping our customers connected with us constantly which allows us to know more about their needs and queries, it also produces management reports that allow us to evaluate the scope of our products and services, as well as potential customers who are interested in the company. Pipedrive also has an intuitive and easy to use interface.

What do you dislike most about this product?

It would be interesting to know how to add integrations because sometimes it can be confusing, it is a tool that works very well and fulfills what it promises at an interesting cost, there have been cases in our users where the tool fails to transmit emails to our customers causing loss of information and contact with them, we would like to have a video call service instead of communication through notes.

What recommendations would you give to someone considering this product?

Especially aimed at small companies with a small number of workers because the more information flow can lead to failures, excellent interface and operation, it can still improve, if you have a small business should give it a try, increased sales, billing control, greater feedback between customer and company. Adding other features could help us much more in saving time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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