What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Lead and Contact Categorization

88

Analytics and Reporting

86

Lead Distribution

85

Prospect Tracking

85

Data Ingestion and Interoperability

85

Interaction Planning

84

Lead Scoring

84

Lead Generation

84

Omni-Channel Communication Tracking

79

Mobile

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Kristy W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Affordable and user-friendly tool

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Prior to Pipedrive Sales, my sales staff entered all the customers' data into a notebook which was quite difficult and unproductive. That's why I made the decision to alter the game's guidelines, and our output immediately rose. Our sales staff find this to be a more valuable tool than others.

What is your favorite aspect of this product?

Pipedrive Sales is a cost-effective, simple-to-use, and customized cloud-based CRM application. We mainly used it to organize all the things in a central place. For instance, it keeps our sales staff accountable and organizes customer information. It is really helpful to track all leads in one location and the status of the charge. It also has adaptable integration, pipeline development, and data entry.

What do you dislike most about this product?

Due to the lack of integrated solutions for contract administration, I must email each contact separately and sequentially. As we're unsure of the source of the leads for our online forms, we must approach them directly for this information. It crashes and crashes once again.

What recommendations would you give to someone considering this product?

It would be a terrific tool if you needed a tool for sales teams with a longer sales cycle. Given that Pipedrive is primarily geared at opportunities with a lengthy sales process, it might not be the optimal solution for sales teams with a short close period.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Rubina M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Its user-friendly, and has a good search filter.

Likeliness to Recommend

6 /10

What differentiates Pipedrive from other similar products?

Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with seamless integration into Gmail and Outlook, Pipedrive is a great CRM option. Compared to rivals, Pipedrive is simple and has quality features.

What is your favorite aspect of this product?

The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)

What do you dislike most about this product?

Configuring reports can be hard sometimes as the fields for sorting data can be confusing.

What recommendations would you give to someone considering this product?

Pipedrive is a great tool for sales teams that have a longer sales cycle and need to keep track of deal progress over time without losing the details of an opportunity. Pipedrive may not be the best tool for sales teams that have a very short close period as Pipedrive is focused more on opportunities that have several steps in the sales process.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Siddharth K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use, Loaded with features, Best of all

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers a simple and interactive UI that offers incredible insights to analyze the characteristics of successful deal cycles. It is highly customizable in nature, and it helps to establish exclusive Sales Processes for the company. Reporting Features allow you to view company statistics in real-time.

What is your favorite aspect of this product?

The Live Dashboard offers you a real-time summary of your performance including New Deals, Won Deals, and Lost Deals. It allows you to keep track of clients from the very first point of contact till the end of the process. It allows you to quickly and easily add automated tasks such as Lead Sourcing, Building Relation

What do you dislike most about this product?

The reporting features could be improved to provide a better view of the overall statistics and data associated with the statistics

What recommendations would you give to someone considering this product?

Pipedrive has gone on to become one of the leading CRM platforms for tracking Communications, Leads, and Deals. Pipedrive has gone on to become one of the leading CRM platforms for tracking Communications, Leads, and Deals. Compared to other CRM and Pipeline Tools, Pipedrive is one of the most affordable. You can use Pipedrive CRM to improve the way your business works.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Saves Time

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