Pipedrive

What differentiates Pipedrive from other similar products?

Our conglomerate uses Pipedrive as a dedicated customer acquisition server after an extensive search for such a software, Pipedrive even provides us with valuable statistics when making offers and sweepstakes, as well as a constant follow-up to our customers through calls, mails, reminders. Since using Pipedrive a large percentage of our customers are in the same place allowing us to have control of every movement made.

What is your favorite aspect of this product?

Sending reminders and alerts that Pipedrive provides is extremely successful, keeping our customers connected with us constantly which allows us to know more about their needs and queries, it also produces management reports that allow us to evaluate the scope of our products and services, as well as potential customers who are interested in the company. Pipedrive also has an intuitive and easy to use interface.

What do you dislike most about this product?

It would be interesting to know how to add integrations because sometimes it can be confusing, it is a tool that works very well and fulfills what it promises at an interesting cost, there have been cases in our users where the tool fails to transmit emails to our customers causing loss of information and contact with them, we would like to have a video call service instead of communication through notes.

What recommendations would you give to someone considering this product?

Especially aimed at small companies with a small number of workers because the more information flow can lead to failures, excellent interface and operation, it can still improve, if you have a small business should give it a try, increased sales, billing control, greater feedback between customer and company. Adding other features could help us much more in saving time.

What differentiates Pipedrive from other similar products?

We use this program in the sales department to efficiently attend to all our clients and potential clients. I like that when I log into the platform, it gives me an immediate view of all my clients, sales and progress, this way I don't waste time and I know what actions to take to close sales with the most important clients.

What is your favorite aspect of this product?

It allows me to perform geo-segmentation, which is wonderful to be able to intelligently filter the customers that are closer to me. The integration it has with all google products is perfect and very useful, since it synchronizes my emails, my appointments and meetings and my contacts. It also gives me very useful reports to know my progress with clients.

What do you dislike most about this product?

It is a very complete program, with many functions, so it can be overwhelming at first and its learning curve a little high. Its cost is also high, especially if you need tools beyond the basic default ones. Another detail I noticed is that the email templates look outdated, so a modern redesign would be perfect to start using them more often.

What recommendations would you give to someone considering this product?

It is a very complete sales support program, which has helped us 100% in the sales department and allows all agents to be organized with our customers and our monthly sales goals. Undoubtedly it is a great sales support and highly recommended to all companies that want to increase their profits and add new customers.

What differentiates Pipedrive from other similar products?

This is a software that we use to efficiently and orderly manage all sales, the profile and history of each customer and see in a general way all future sales, avoiding that any customer is overlooked. It is a friendly and intuitive program, perfect for making sales in a comfortable way, without losses or distractions.

What is your favorite aspect of this product?

It has a real-time chat that allows us to talk to customers comfortably and quickly, it also has a chatbot, which attends and answers questions to customers, outside working hours, which allows us to always maintain contact. The fact that it is a multi-channel program helps us to keep all customers in a single control panel.

What do you dislike most about this product?

Although this software allows you to integrate certain programs to facilitate its use, the truth is that when you need reports and metrics, it does not provide the data of the integrated programs, so it is very difficult to create a real report with real data and in real time.

What recommendations would you give to someone considering this product?

A very intuitive and comfortable to use software, that all sales agents could adapt to it without any learning curve. Ideal for all companies with sales and customer service departments, who wish to improve communication with their users and consumers and increase their sales.