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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Friendly Negotiation
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Distribution
Lead Generation
Data Ingestion and Interoperability
Prospect Tracking
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Pipedrive Reviews
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Hernan V.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
With Pipedrive you will close all your sales
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
This is a software that we use to efficiently and orderly manage all sales, the profile and history of each customer and see in a general way all future sales, avoiding that any customer is overlooked. It is a friendly and intuitive program, perfect for making sales in a comfortable way, without losses or distractions.
What is your favorite aspect of this product?
It has a real-time chat that allows us to talk to customers comfortably and quickly, it also has a chatbot, which attends and answers questions to customers, outside working hours, which allows us to always maintain contact. The fact that it is a multi-channel program helps us to keep all customers in a single control panel.
What do you dislike most about this product?
Although this software allows you to integrate certain programs to facilitate its use, the truth is that when you need reports and metrics, it does not provide the data of the integrated programs, so it is very difficult to create a real report with real data and in real time.
What recommendations would you give to someone considering this product?
A very intuitive and comfortable to use software, that all sales agents could adapt to it without any learning curve. Ideal for all companies with sales and customer service departments, who wish to improve communication with their users and consumers and increase their sales.
Pros
- Enables Productivity
- Trustworthy
- Inspires Innovation
- Caring
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Rodolfo B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Pipedrive what our field employees need
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
We use this software to manage clients while out of the office. It is a software designed to serve customers and carry a complete crm from the phone, without the need for a computer, which has been perfect for all employees who are in the field, because we send reports directly from the mobile without any setbacks.
What is your favorite aspect of this product?
You can easily schedule meetings through its easy to use interface, plus we can see the status of vehicular traffic, send the location to the office or to the client and take complete all the global and individual management of each client. I like that it is simple to use and that its functions and tools are easy to understand. It also allows us to make reports of each management and to know and improve our sales.
What do you dislike most about this product?
There is little I can say against it, since I find everything useful and easy to use, if I would like some tools to have the option to use them without internet connection, such as the agenda of customers, so we can be in communication, even when we do not have good internet signal.
What recommendations would you give to someone considering this product?
It is a highly recommended software, ideal for all companies that have salespeople who need to be out of the office. Sales in general have increased considerably since we have been using this program and my sales record per month has also increased. It has been very useful, as I am now much more organized and in control of my sales and my customers.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
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Sarah C.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
Top software for entry-level CRM admins
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
In using it to oversee the company's clientele, I was able to achieve fantastic achievements. The sales staff kept all client data in a notebook before using it. I decided to alter the rules of the game because they weren't helping us be as productive as possible. Your sales staff will benefit greatly from using this product. The highest possible recommendation.
What is your favorite aspect of this product?
With this app, you can track the progress of your pipeline and the many contacts, firms, and leads inside it, as well as do the necessary follow-up tasks. As a result, you can monitor the activities of your sales staff and learn how to enhance the quality of the services you offer. Marketing campaigns are out of the question, and neither can bulk emailing techniques à la Mailchimp.
What do you dislike most about this product?
They have room to expand into areas like marketing and customer service. It has the option of capturing video and expanding into new chapters. Input from a video rather than written notes from the team. Confirmation of a meeting or a follow-up by mobile.
What recommendations would you give to someone considering this product?
As a manager, I have my business development team use Pipedrive. This is so that all of the leads can be monitored in one area, and the charge can be monitored in the same place. The team responsible for estimating sales and setting goals must do this. In addition, everything will be continuously updated and simple to monitor. The timetable for following up can be easily reminded.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
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