What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Lead and Contact Categorization

88

Analytics and Reporting

86

Lead Distribution

85

Prospect Tracking

85

Data Ingestion and Interoperability

85

Interaction Planning

84

Lead Scoring

84

Lead Generation

84

Omni-Channel Communication Tracking

79

Mobile

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Eric R.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Sales management with better visibility

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

An excellent tool for managing sales processes, it is a system that facilitates many of the labor procedures to guarantee that professionals can focus on other areas, this system, unlike others, shows in an understandable way the sales process they carry out even Statistical analysis for higher sales plans

What is your favorite aspect of this product?

I like this tool because it even allows you to search for potential customers, it is not only a tool to control sales, but in addition to being a powerful analysis tool, it allows you to have a customer database or even contacts to continue growing as an organization , it also has a fairly easy interface to deploy

What do you dislike most about this product?

At the moment it has not worked badly and its system is quite understandable even if you have not worked with this system before

What recommendations would you give to someone considering this product?

It is the system to manage the processes of ease of high deployment, in addition to being one of the best for sales processes in the organization.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Jes L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Pipedrive solves sales management issues

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

One of the main reasons we decided to go with Pipedrive was because of its web-based nature and intuitive UI. And most crucially, the ability to develop our own sales phases & to switch between sales processes using the drag and drop method is excellent.

What is your favorite aspect of this product?

Our organization engages in extensive sales follow-up operations due to the volume and duration of our offerings. One transaction can be completed in three years or in roughly three months. Pipedrive makes it simple to monitor these procedures. On top of that, we can tailor our sales process to meet our exact requirements.

What do you dislike most about this product?

Sending quotes through Pipedrive would be more convenient if there was a way to customize the quote template to match our company's style.

What recommendations would you give to someone considering this product?

Having the freedom to alter and track our process steps in any way we see fit is invaluable. It's a convenient option because we can utilize the drag-and-drop interface to make the annotations we need and to keep everything up to current as we go between procedures.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Saves Time

Micah R.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Pipedrive simplifies lead and deal management

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

It's a customer relationship management application tailored to sales teams, and its visible sales pipeline facilitates monitoring of activity and setting of priorities. It's also very modifiable, which meant I could tailor it to my group's needs. Greatly enhancing our ability to keep tabs on things even while we're not in the office is the mobile app.

What is your favorite aspect of this product?

Our work has been significantly more effective as a result of the integration with the various other technologies that we make use of, such as email and software for managing projects. I am positive that Pipedrive will aid in the development of our company and the closing of more sales.

What do you dislike most about this product?

In comparison to other industry leaders I've utilized in the past, such as Salesforce and Hubspot, Pipedrive lacks the sophisticated reporting features I require.  Zapier integration is also required, and since that service requires a paid subscription, it is out of the question for most small enterprises.

What recommendations would you give to someone considering this product?

Pipedrive simplifies both the process of lead capture and the organization of deal management. The platform's dashboard is both attractive and intuitive, and it has a wealth of useful add-ons.

Pros

  • Saves Time
  • Security Protects
  • Helps Innovate
  • Reliable

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