What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Lead and Contact Categorization

88

Analytics and Reporting

86

Lead Distribution

85

Prospect Tracking

85

Data Ingestion and Interoperability

85

Interaction Planning

84

Lead Scoring

84

Lead Generation

84

Omni-Channel Communication Tracking

79

Mobile

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Anusha S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jonathan W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Features are disappoitning

Likeliness to Recommend

2 /10

What differentiates Pipedrive from other similar products?

A lack of features that hold sales leaders accountable for leads and reporting

What is your favorite aspect of this product?

Ease of set up

What recommendations would you give to someone considering this product?

Do a proper in-house evaluation of CRM tools if you equire them specifically for managing accounts and your sales process

Pros

  • Effective Service
  • Fair
  • Trustworthy
  • Efficient Service

Cons

  • Less Performance Enhancing
  • Commodity Features
  • Security Frustrates

Monica L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Speed up the sales process

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive Sales have offered us excellent features that help us with our customer database and sales management. It had straightforward integrations and was very simple to use for our team in addition all the information will be easily updated and tracked.

What is your favorite aspect of this product?

For the business development team, I use Pipedrive. Pipedrive Sales have done so many things for me. 1. Simple to organize and personalize. 2. Automatic call and email tracking. 3. Although it aids in the tracking and logging of leads and deals. 4. Pipedrive also assists our sales staff in developing sales funnels and achieving the finest outcomes, which is great once more.

What do you dislike most about this product?

The mobile app is unstable or regularly freezes, even though it has a lot of potential and a sound concept. It needs to be worked on more. Although Pipedrive has a sufficient number of updates, they can occasionally be tedious, so I am content with what it has provided me with thus far. Quality is preferable to quantity.

What recommendations would you give to someone considering this product?

By just using this application, anyone can easily move all of your contacts, businesses, and leads and provide them with follow-up for all the tasks they need to complete before and during the pipeline. Although anyone can use it to monitor the activities of their sales representatives and determine how the services can be improved.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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