What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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88 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Friendly Negotiation
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead and Contact Categorization
Analytics and Reporting
Lead Distribution
Lead Generation
Prospect Tracking
Data Ingestion and Interoperability
Lead Scoring
Interaction Planning
Omni-Channel Communication Tracking
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of Customization
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Pipedrive Reviews
Lorne F.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
Pipedrive illuminates a sales pipeline with ease
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
We chose Pipedrive because their price was unmatched compared to other products on the market. (Hubspot, Salesforce, Freshsales etc)
What is your favorite aspect of this product?
Well-integrated CRM that works very well for SALES. Clear, easy-to-navigate from the company to lead to a deal. Does not try to pretend to be a jack-of-all-trades similar to other more expensive competitors.
What do you dislike most about this product?
Max of 1 000 names on an email. Even as a small SaaS business, we are hitting this limit within six months.
What recommendations would you give to someone considering this product?
Definitely a great option for new startups that don't have the budget for more expensive alternatives. Pipedrive is a cost-effective and barebones solution for sales enablement.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Anthony M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Good, intuitive starter CRM/Sales mgmt tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is an intuitive platform with an easy to understand UI that is good for a small company initiating is sales and support activities. Through its marketplace, there are many apps that can be integrated to provide broader functionality. The vendor ecosystem is very robust, which means there are a wide range of options available to enable the functionality your org may need/require.
What is your favorite aspect of this product?
Simple UI that's easy to navigate.
What do you dislike most about this product?
A number of the integrations do not work seamlessly, making for a less than preferred experience. Specifically, the phone integration with OpenPhone did not work at all with a very clunky mechanism to try to set it up. Support documentation is limited and not very helpful.
What recommendations would you give to someone considering this product?
Pipedrive is a good starter platform, however, if you want more robust capabilities, theoretically you can get them from a more robust plan and the marketplace, however, it still has some room to improve to provide a more savvy UX. As you scale, and look for a more integrated platform, it may make sense to consider other alternatives that provide better UX and integration capabilities.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Less Efficient Service
Please tell us why you think this review should be flagged.
Mauricio L.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
The aspects and characteristics that I like.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I am lucky to have the help of Pipedrive to have a better administration and order in each of the projects and sales of the company, since the capabilities of this program are many and it adapts perfectly to the development of work and management of clients and coordinate with them each one of the steps and processes that will materialize the sales and relations inside or outside the web, with the help of this program you can see simplified the management of clientele on the web in a very short time, since This program takes possession of resources with my email to notify and that it is a single tray of information that enters.
What is your favorite aspect of this product?
The aspects and characteristics that I like about Pipedrive are machismo, since this is one of the best programs that I use in my job to manage all the processes that complement having a safe and efficient sale, it is worth saying that we have had a very good reception in our market and with each of the clients for the good and professional sales processes and interactions that we have been able to offer since we worked hand in hand with Pipedrive, thanks to the great design of this program that presents us with a very easy to use interface, each of the company's employees can work with the program and manage each of the clients.
What do you dislike most about this product?
One of the problems that we have had with this program within the company has been having to pay the high price that this program asks of us, since the truth, analyzing each of the functions of the program and other similar software on the Pipedrive market, is one of the most expensive that exists, in addition to the fact that the program has several options that can only be used if an additional payment is paid, this is something that bothers us about the program.
What recommendations would you give to someone considering this product?
I like to recommend Pipedrive to colleagues who work daily with contact and preserving relationships that are born in the cloud, since this program has a myriad of options at hand to handle it professionally and give you the confidence in each step. To make sales or seal some kind of business relationship, this program is very complete and is worth having in any type of company that manifests itself in the cloud.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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