What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Lead and Contact Categorization

88

Analytics and Reporting

86

Lead Distribution

85

Prospect Tracking

85

Data Ingestion and Interoperability

85

Interaction Planning

84

Lead Scoring

84

Lead Generation

84

Omni-Channel Communication Tracking

79

Mobile

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

80

Pipedrive Reviews

Mauricio L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

The aspects and characteristics that I like.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

I am lucky to have the help of Pipedrive to have a better administration and order in each of the projects and sales of the company, since the capabilities of this program are many and it adapts perfectly to the development of work and management of clients and coordinate with them each one of the steps and processes that will materialize the sales and relations inside or outside the web, with the help of this program you can see simplified the management of clientele on the web in a very short time, since This program takes possession of resources with my email to notify and that it is a single tray of information that enters.

What is your favorite aspect of this product?

The aspects and characteristics that I like about Pipedrive are machismo, since this is one of the best programs that I use in my job to manage all the processes that complement having a safe and efficient sale, it is worth saying that we have had a very good reception in our market and with each of the clients for the good and professional sales processes and interactions that we have been able to offer since we worked hand in hand with Pipedrive, thanks to the great design of this program that presents us with a very easy to use interface, each of the company's employees can work with the program and manage each of the clients.

What do you dislike most about this product?

One of the problems that we have had with this program within the company has been having to pay the high price that this program asks of us, since the truth, analyzing each of the functions of the program and other similar software on the Pipedrive market, is one of the most expensive that exists, in addition to the fact that the program has several options that can only be used if an additional payment is paid, this is something that bothers us about the program.

What recommendations would you give to someone considering this product?

I like to recommend Pipedrive to colleagues who work daily with contact and preserving relationships that are born in the cloud, since this program has a myriad of options at hand to handle it professionally and give you the confidence in each step. To make sales or seal some kind of business relationship, this program is very complete and is worth having in any type of company that manifests itself in the cloud.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lokesh D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Pipedrive CRM: A Sales Boosting Tool

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive stands apart from other CRM tools because it prioritises the needs of salespeople. It's user-friendly enough for novices thanks to its straightforward layout. Pipedrive, on the other hand, isn't as feature-rich as competitors like Salesforce.

What is your favorite aspect of this product?

My sales team and I have found Pipedrive to be a fantastic CRM platform that has really facilitated the simplification and acceleration of our sales operations. I appreciate how the system was conceived with the sales team in mind, making it simple for us to learn and implement. The ability to see our deals and tasks in a pipeline format is a huge time saver.

What do you dislike most about this product?

Pipedrive's limited capabilities in comparison to other CRM software is a drawback. The lack of a telephone system and the mediocre quality of its email integration are two such issues. Also, it can be difficult to develop custom reports due to the reporting and analytics tools' inherent constraints.

What recommendations would you give to someone considering this product?

Pipedrive is ideal for companies of all sizes with straightforward sales procedures. More sophisticated customer relationship management systems, such as Salesforce or Hubspot, are worth investigating for organisations with larger sales teams or more intricate sales processes. When it comes to customer relationship management software, Pipedrive is without peer.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Kunal K.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Amazing product

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Simple User Experience Custom Fields and Data Tracking Customization and Flexibility Robust Automation Features Marketplace for Third-Party Apps

What is your favorite aspect of this product?

Custom Fields and Data Tracking Customization and Flexibility Robust Automation Features

What do you dislike most about this product?

Lack of Comprehensive Marketing Automation Training Requirements

What recommendations would you give to someone considering this product?

Simple User Experience Custom Fields and Data Tracking Customization and Flexibility Robust Automation Features Marketplace for Third-Party Apps

Pros

  • Generous Negotitation
  • Transparent
  • Helps Innovate
  • Reliable

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