Paycor Customer Reviews 2024

Paycor

Composite Score

7.5 /10

CX Score

7.3 /10

63 Reviews Write a Review

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What is Paycor?

Your cloud-based command center, built on client innovation. Paycor provides the foundation for everything you need to manage your people and help you focus on the core of your business.

Company Details

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Awards & Recognition

Paycor won the following awards in the Human Capital Management - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

0 Top Rated Capabilities

1 Top Rated Features

2021

Paycor Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycor.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

89 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+58 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycor?

12% Negative

24% Neutral

64% Positive

Pros

Respectful
Performance Enhancing
Enables Productivity
Continually Improving Product

Cons

Under Delivered
Less Effective Service
Vendor's Interest First

Feature Ratings

Average 77

Employee Record

Talent Acquisition

Payroll Administration

Time and Attendance

Position Management

Talent Management

Workforce Planning

Compensation Management

Performance Management

Benefits Administration

Learning and Development

Vendor Capability Ratings

Average 72

Breadth of Features

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Applicant Tracking Systems - Enterprise

Score 7.5

View Paycor in this category (opens in a new tab)

Payroll

Score 7.2

View Paycor in this category (opens in a new tab)

Pre-Employment Testing

Score 7.0

View Paycor in this category (opens in a new tab)

Paycor Reviews

Sylvia H.

Role: Human Resources
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Disappointing payroll and HR software.

Likeliness to Recommend

1 /10

What differentiates Paycor from other similar products?

Initially one of their big differentiators was a dedicated client service rep for each module. They abandoned that and change their business model over a year ago and it has been a terrible experience since. I do not recommend this company. Run away, they have terrible follow through when experiencing critical issues. The software is riddled with errors, it is not customizable.

What is your favorite aspect of this product?

Right now, nothing.

What do you dislike most about this product?

Too many errors, client services does not have technical expertise to help resolve issues, they do not understand government employers, it is not customizable, it is not user-friendly, too many problems during payroll processing, their benefits adviser module is highly problematic and does not integrate well with payroll, too many manual processes in processing payroll.

What recommendations would you give to someone considering this product?

Set up a lengthy implementation to ensure that there are no errors and do a lot of testing before you go live.

Pros

Includes Product Enhancements

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Candace M.

Role: Human Resources
Industry: Utilities
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

All-encompassing HCM software

Likeliness to Recommend

10 /10

What differentiates Paycor from other similar products?

Completing various HR tasks on a single dashboard and the ability to generate reports which give HR managers high-level overview of HR practices.

What is your favorite aspect of this product?

The ability to monitor employee hours and use historical data to predict labor costs.

What do you dislike most about this product?

Integration between payroll and benefits/attendance modules is poor

What recommendations would you give to someone considering this product?

It is a all-in-one HRIS system with a modern and intuitive interface and it enables businesses to improve their workforce management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sophia F.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

A good product that is improving.

Likeliness to Recommend

8 /10

What differentiates Paycor from other similar products?

What makes it different is its ease of use and its interface that is very well done.

What is your favorite aspect of this product?

It is very easy to use and efficient, it is fluid in its use, I like being able to convert information into Excel files, I love the way the flow of candidates is structured.

What do you dislike most about this product?

The technical support team is very difficult to communicate, pressing the button to communicate with them leaves me waiting many hours.

What recommendations would you give to someone considering this product?

I recommend it for small and medium businesses and organizations. Any hiring manager can easily view candidates and guide them through the hiring process.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Paycor

What is Paycor?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paycor Ratings

78 Likeliness to Recommend

89 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+58 Net Emotional Footprint

How much do users love Paycor?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Applicant Tracking Systems - Enterprise

Payroll

Pre-Employment Testing

Paycor Reviews

Sylvia H.

Disappointing payroll and HR software.

Likeliness to Recommend

Pros

Cons

Candace M.

All-encompassing HCM software

Likeliness to Recommend

Pros

Sophia F.

A good product that is improving.

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Employee Record

Talent Acquisition

Payroll Administration

Time and Attendance

Position Management

Talent Management

Workforce Planning

Compensation Management

Performance Management

Benefits Administration

Learning and Development

Vendor Capability Ratings

Breadth of Features

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support