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Paycom Logo Award Winner Product Badge
Paycom

Paycom

Composite Score
8.4 /10
CX Score
8.6 /10

What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
5% Neutral
92% Positive

Pros

  • Friendly Negotiation
  • Security Protects
  • Transparent
  • Helps Innovate

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

86

HR Systems Interface

85

Direct Deposit

85

Benefits Calculation

85

Tax Form Preparation

85

Vacation and Leave Tracking

83

Taxation Deduction

83

Accounting Systems Interface

83

Retirement Plan Tracking

81

Self Service Portal

80

Vendor Capability Ratings

Average 83

Ease of Implementation

85

Quality of Features

85

Breadth of Features

85

Ease of Data Integration

85

Business Value Created

84

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

81

Ease of Customization

80

Paycom Reviews

Sara C.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Intuitive payroll solution

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom is used for expense management as well as other HR tasks such as recruiting, payroll, and performance management. We switched from a competitor to Paycom and found the software to be more intuitive and user-friendly than the one we had previously.

What is your favorite aspect of this product?

The team was extremely knowledgeable, performed the majority of the construction work, and made the entire process feel very smooth. We love that it's an all-in-one system because it eliminates so much error, makes our jobs a lot easier, and gives employees a lot of data ownership. After all, they know their data best! It's a hit with our employees and managers. They can easily approve things using their phones.

What do you dislike most about this product?

The registration process was lengthy and time-consuming. This could take a little longer or a little shorter depending on the organization and employees' comfort level with various technologies. It took me a little less than an hour to sign up.

What recommendations would you give to someone considering this product?

Paycom is a great fit for all of your HR and payroll needs. Benefits changes are seamlessly transferred to payroll, requiring only one entry rather than two, which can lead to data entry errors. Paycom allows you to focus on more important issues rather than shuffling paper, which is a huge benefit. It assists us in lowering our paper costs, allowing our company to be more environmentally friendly.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Annette B.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Solid, easy, and accurate platform

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom serves as my left hand, assisting me in ensuring that all of our benefits, performance management, training and development, and compliance needs are met. Everyone in the company uses Paycom for time management and payroll processing. DRG workers can also use Paycom to gather data for reports and analytics. Paycom helps with the organization's day-to-day operations and bridges communication gaps.

What is your favorite aspect of this product?

We've made a significant shift in compliance, allowing us to make and hold our employees far more accountable for their own timesheets, as well as removing manager responsibilities for making adjustments to individual timesheets. Paycom has been a fantastic development for our company, and our employees have embraced it as well. Paycom has exceeded our high standards for excellent customer service.

What do you dislike most about this product?

I wish there was a way to upload a document directly to an employee's profile rather than needing to create a document type first with the documents and management tool. Their support team is always on the phone with other customers. It would be ideal to be able to collaborate with the expert who is most familiar with our system.

What recommendations would you give to someone considering this product?

Paycom is a great fit for all of your HR and payroll needs. Benefits changes are smoothly communicated to payroll, requiring only one entry rather than two, which might lead to data entry errors. Everything is managed electronically, all employees must have an email address and access to a computer or other electronic device e.g. computer, tablet, smartphone.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Alessandro F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Minimizing work when doing payroll

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom works with large companies, whether in the HR or Payroll area, unlike UpAbility, whose interface is less thick, therefore it is difficult to work with companies with multiple employees.

What is your favorite aspect of this product?

When looking for good HR software, Paycom is happy to offer all the necessary tools for a good job, be it hiring, firing, payroll, among others. Everything is stored digitally, definitively eliminating the use of physical paper, which was not only annoying at the time of writing, but also avoids time and spaces free of paper. Having access from any mobile device, laptop, or desktop.

What do you dislike most about this product?

Like all tool-heavy software, it tends to be a bit slow.

What recommendations would you give to someone considering this product?

Time savings, space for the accumulation of papers where what we already have digitized for today was written, zero inconvenience, we help each other and share the work among colleagues, having easy access, from anywhere and regardless of the time. Definitely the use of Paycom in our company has been of great help.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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