Paycom Customer Reviews 2025 | SoftwareReviews

Paycom

Composite Score

7.6 /10

CX Score

7.6 /10

58 Reviews Write a Review

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What is Paycom?

Paycom revolutionizes HR and payroll with fully automated, employee-first technology that supports every stage of employment. Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized nationally for its innovation and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.

Company Details

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Awards & Recognition

Paycom won the following awards in the Human Capital Management - Enterprise category

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7 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

6 Top Rated Capabilities

3 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

3 Top Rated Capabilities

2 Top Rated Features

2021

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

9% Negative

8% Neutral

83% Positive

Pros

Continually Improving Product
Respectful
Reliable
Friendly Negotiation

Feature Ratings

Average 80

Document Management (DMS) Capabilities

Self-Service Applicant Portal

Reporting and Analytics

Workforce Planning

Employee Record

Benefits Administration

Payroll Administration

Talent Management

Time and Attendance

Talent Acquisition

Position Management

Vendor Capability Ratings

Average 80

Breadth of Features

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Payroll

Score 8.4

View Paycom in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.7

View Paycom in this category (opens in a new tab)

Paycom Screenshots

Paycom Downloads

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Jeremy S.

Role: Finance
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Get the Bang for Your Buck!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

One database and all the modules talk to each other.

What is your favorite aspect of this product?

Built from the top down, but with the "whole enchilada" in mind.

What do you dislike most about this product?

Sometimes not all screens are intuitive.

What recommendations would you give to someone considering this product?

Your implementation time will be a lot of work, but it's worth it in the end.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Russ F.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Simple and Easy Implementation

Likeliness to Recommend

7 /10

What differentiates Paycom from other similar products?

Simple programing and understanding of how to get to day to day items

What is your favorite aspect of this product?

very little issues it's more our IT set up than theres when we have delays

What do you dislike most about this product?

Can not thing of anything

What recommendations would you give to someone considering this product?

TEST, test, test all programs in their test environment and then compare cost.

Pros

Reliable
Trustworthy
Fair
Altruistic

Akash G.

Role: Human Resources
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

User friendly, proficient and transparent

What is your favorite aspect of this product?

Talent management and payroll

What do you dislike most about this product?

Everything is fine

What recommendations would you give to someone considering this product?

It's a fantastic product for those who want to grow business faster

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paycom

What is Paycom?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paycom Ratings

83 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Management (DMS) Capabilities Enable various options of document imaging, form population, document generation, and other advanced administrative document management options.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Workforce Management - Midmarket

Paycom Screenshots

Tax Credits

Org Chart

Reporting

GONE

BETI

Forrester Infographic ft. Gone

Paycom Downloads

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

How an Auto Dealership Revs Up Time-Off Requests With GONE®

Paycom Reviews

Jeremy S.

Get the Bang for Your Buck!

Likeliness to Recommend

Pros

Russ F.

Simple and Easy Implementation

Likeliness to Recommend

Pros

Akash G.

Fantastic

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Document Management (DMS) Capabilities

Self-Service Applicant Portal

Reporting and Analytics

Workforce Planning

Employee Record

Benefits Administration

Payroll Administration

Talent Management

Time and Attendance

Talent Acquisition

Position Management

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization