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Paycom Logo
Paycom

Paycom

Composite Score
7.6 /10
CX Score
7.9 /10
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Paycom
7.6 /10

What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

6% Negative
3% Neutral
91% Positive

Pros

  • Friendly Negotiation
  • Transparent
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 76

Staffing

79

Workforce Scheduling

79

Attendance Management and Policies

78

Workforce Dashboards and Reporting

76

Time Capture Physical

74

Labor Costing and Splitting

74

Absence Management

74

Shift Management

71

Rate Policies

69

Workforce Planning and Forecasting

68

Time Capture Virtual

64

Vendor Capability Ratings

Average 76

Ease of Implementation

79

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Business Value Created

78

Breadth of Features

76

Vendor Support

76

Usability and Intuitiveness

75

Ease of IT Administration

75

Quality of Features

75

Availability and Quality of Training

72

Ease of Customization

72

Paycom Reviews

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

A very supportive and best HR solution.

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

We use Paycom for expense management and different HR-related tasks like recruiting payroll, and performance management. We switched to Paycom from a challenger and located that the software system is additional intuitive and easy than our previous provider. The Paycom system is simple to use on the administrator side, shopper-side (for our manager) & worker side (for our staff). The payroll process is economical and we will simply produce journal voucher import files to transfer to our accounting system, MIP. We receive glorious client service. Any time we have a question or issue, an answer is provided in a timely manner.

What is your favorite aspect of this product?

The best part concerning Paycom is the responsiveness of its client support team. I can call at any time of the day, and someone will answer my call at intervals of seconds. Additionally, they’ll connect me with somebody familiar with my company’s account so any solution are as effective as possible. Paycom is a secure payroll software, hr, and finance management system. It provides a simple to use worker self-service portal to assist staff manages their pay and edges online. The mixing of Paycom is straightforward to figure out with alternative software. The Paycom hour suite is an all-in-one employee management resolution that helps hr grou

What do you dislike most about this product?

As they have grown, Paycom has dropped a bit on their client support. You also have a dedicated rep. There’ is most practicality within the app that it will feel a touch daunting to extremely know how to use it. And even if the video explanations are great, finding the proper video for your specific need may be challenging.

What recommendations would you give to someone considering this product?

Downloading the application allows for easier access to the various functions out there on PayCom.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Tetiana K.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Fantastic product!!!

Likeliness to Recommend

6 /10

What differentiates Paycom from other similar products?

has cloud capabilities with data proliferation, work with larger businesses.

What is your favorite aspect of this product?

Advanced automation and customization throughout all tools. Single sign-in platform that automatically syncs data across all parts of the system. Direct Data Exchange tool to manage use of the system. Phone and email support available. Self-service app available for iOS and Android. Quote-based pricing.

What do you dislike most about this product?

PTO cannot auto-reduce for hourly staff if it makes them exceed 40 hours per week. Carrier feeds not complete by go-live date (mostly in part due to unresponsive carriers). It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time. Secure uploader response when submitting items here. There is no email notification option when assigning performance goals and performance reviews. I would like to be able to notify the employee that this action item is in their queue by sending an email when assigned and/or they should get a notification in the EE view (indicated by the bell in the to

What recommendations would you give to someone considering this product?

Using Paycom is an easy way to self-manage Payroll! Happy customer!

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Shrinivas K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Streamlining employee details

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Paycom HCM is efficient in storing the information of the workforce available in the company and also help in performance analysis and during payrolls

What is your favorite aspect of this product?

The user interface is well designed with a simple dashboard which can be used to filter and fetch the details of the employee quickly

What do you dislike most about this product?

The Sync between data backups take time and occur only at regular intervals in a day, if backup is to be restored the intermittent data could be lost

What recommendations would you give to someone considering this product?

A good payroll and HR solution which can seamlessly manage the workforce in an organisation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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