Paycom Customer Reviews 2025 | SoftwareReviews

Paycom

Composite Score

7.4 /10

CX Score

7.8 /10

70 Reviews Write a Review

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What is Paycom?

Paycom revolutionizes HR and payroll with fully automated, employee-first technology. Built in our single database, Paycom tools are designed to work together, streamlining performance and communication for a continuous flow of automation systemwide. This helps maintain data integrity and allows for uninterrupted management of the employee life cycle, from hiring to offboarding and every process in between. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally. We create easy-to-use HR and payroll technology to simplify life for employees and free up HR to focus on business initiatives moving the needle.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 91%
Conflict Resolution:: 84%
Strategy & Innovation:: 85%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

5% Negative

4% Neutral

91% Positive

Pros

Friendly Negotiation
Transparent
Client's Interest First
Security Protects

Feature Ratings

Average 77

Attendance Management and Policies

Staffing

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Absence Management

Labor Costing and Splitting

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Customization

Also Featured in...

Payroll

Score 8.2

View Paycom in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 7.7

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Paycom Screenshots

Paycom Downloads

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Matt L.

Role: Human Resources
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Best HRIS for Payroll Service

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

The transition for workers is smooth. The system offers a great deal of customization for handling routine payroll and human resource tasks. I appreciate being able to get things done on the fly by using my mobile device. In particular, signing off on time sheets. Furthermore, mobile devices make it simple to request and manage time off.

What is your favorite aspect of this product?

The ease of processing payroll and placing as much of the onus for exactness back on the employee. The entire process was presented clearly and without any hiccups. Worker satisfaction and reaction have been fantastic. All levels of management, as well as our HR staff, have profited from the new system.

What do you dislike most about this product?

When it comes to configuring the system's internal processes and procedures, the client side's extensive customization choices can be overwhelming. More development is required for the ATS.

What recommendations would you give to someone considering this product?

It became considerably simpler to run reports and get the precise data that was required. Nothing at all went wrong throughout our setup or implementation.

Pros

Unique Features
Efficient Service
Saves Time
Transparent

joseph m.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

ALL-in-one tool

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Great with manager tracking tools for employee progress tracking and follow up. Automatic reminders and reports . Great built-in functionalities and a variety of them.

What is your favorite aspect of this product?

Easy to update and upgrade. Great UI and UX for users. Ease of implementation.

What do you dislike most about this product?

No free trial for training. Problems when uploading documents.

What recommendations would you give to someone considering this product?

You need this tool for employee management and workforce management.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Adriago M.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Amazing features!

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Efficient Workforce Scheduling

What is your favorite aspect of this product?

Makes staffing easy Usability is great Integrates well with CRM

What do you dislike most about this product?

The software serves its purpose well.

What recommendations would you give to someone considering this product?

Paycom is a great workforce management tool. It helps in many HR functions including payroll and talent management.

Pros

Helps Innovate
Reliable
Inspires Innovation
Respectful

Paycom

What is Paycom?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Paycom Ratings

80 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Paycom?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Paycom Screenshots

Tax Credits

Reporting and Analytics

GONE®

Beti®

Forrester Infographic ft. Gone

Position Management

Paycom Downloads

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

How an Auto Dealership Revs Up Time-Off Requests With GONE®

Unnecessary Action Hero — Episode 6: Professional Help

Paycom x Prairie Knights Casino: Winning Big by Switching Back

Built for Health Care: Paycom x Dominion Care

Paycom x Graeter’s: Serving Excellence for An Ice Cream Icon

Paycom Reviews

Matt L.

Best HRIS for Payroll Service

Likeliness to Recommend

Pros

joseph m.

ALL-in-one tool

Likeliness to Recommend

Pros

Adriago M.

Amazing features!

Likeliness to Recommend

Pros

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Feature Ratings

Attendance Management and Policies

Staffing

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Absence Management

Labor Costing and Splitting

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

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Ease of Customization