Paycom Customer Reviews 2025 | SoftwareReviews

Paycom

Composite Score

7.4 /10

CX Score

7.8 /10

70 Reviews Write a Review

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What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 91%
Conflict Resolution:: 84%
Strategy & Innovation:: 85%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

5% Negative

4% Neutral

91% Positive

Pros

Friendly Negotiation
Transparent
Client's Interest First
Security Protects

Feature Ratings

Average 77

Attendance Management and Policies

Staffing

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Absence Management

Labor Costing and Splitting

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Customization

Also Featured in...

Payroll

Score 8.2

View Paycom in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 7.7

View Paycom in this category (opens in a new tab)

Paycom Screenshots

Paycom Downloads

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Amy H.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

User friendly when it comes to reports. You always get a person on the phone when you need them, you arent sent through some endless phone tree just to leave a message and not get called back for 24 to 48 hours.

What is your favorite aspect of this product?

My favorite is the Employee Self Service for our employees.

What do you dislike most about this product?

Nothing I can think of

What recommendations would you give to someone considering this product?

You will be walked through the whole process and not left to just figure it out.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Excellent product

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Alexa P.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

"Paycom: A secure and reliable payment platform"

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

The biggest difference between Paycom and UKG READY is that Paycom offers a comprehensive HR administration and payroll solution, including HR, recruiting, training, billing, finance, law enforcement, benefits administration and more. UKG READY is a human resource management tool designed to help companies manage their employee development, compliance, recruitment and payroll management.

What is your favorite aspect of this product?

What I love most about Paycom is the ease of use it offers. The system is intuitive and easy to navigate, which means that even if you have no previous experience with human resource management, you can quickly learn how to use it. In addition, the platform offers very practical tools and functionalities, such as a payroll generator, reports and tools for time management. These tools can help employers to simplify and automate their human resource management processes very easily.

What do you dislike most about this product?

What I dislike about Paycom is the fact that it charges a high credit card processing fee and there are not many options to reduce this fee. Also, payment processing is slow compared to other payment systems.

What recommendations would you give to someone considering this product?

I would recommend a Paycom recruiting consultant because they offer a wide variety of tools and functionality to make the recruiting process easier. For example, the software allows recruiting consultants to manage multiple candidates, arrange interviews, follow up, evaluate candidate performance, and provide detailed reports on the recruiting process. In addition, the software offers advanced security features to protect candidate data, ensuring privacy and protecting company information. Paycom also offers first-class technical support to help recruiting consultants get the most out of the software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paycom

What is Paycom?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Paycom Ratings

80 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Paycom?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Paycom Screenshots

Tax Credits

Reporting and Analytics

GONE®

Beti®

Forrester Infographic ft. Gone

Position Management

Paycom Downloads

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

How an Auto Dealership Revs Up Time-Off Requests With GONE®

Unnecessary Action Hero — Episode 6: Professional Help

Paycom x Prairie Knights Casino: Winning Big by Switching Back

Paycom Reviews

Amy H.

Fantastic Product

Likeliness to Recommend

Pros

Excellent product

Likeliness to Recommend

Pros

Alexa P.

"Paycom: A secure and reliable payment platform"

Likeliness to Recommend

Pros

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Feature Ratings

Attendance Management and Policies

Staffing

Workforce Scheduling

Workforce Dashboards and Reporting

Time Capture Physical

Absence Management

Labor Costing and Splitting

Shift Management

Rate Policies

Time Capture

Workforce Planning and Forecasting

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Customization