Paycom Customer Reviews 2024

Paycom

7.8 /10

What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Human Capital Management - Enterprise category

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6 Top Rated Capabilities

3 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

3 Top Rated Capabilities

2 Top Rated Features

2021

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

83 Likeliness to Recommend

90 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

10% Negative

8% Neutral

82% Positive

Pros

Continually Improving Product
Respectful
Reliable
Friendly Negotiation

Feature Ratings

Average 80

Workforce Planning

Benefits Administration

Employee Record

Payroll Administration

Talent Management

Time and Attendance

Talent Acquisition

Position Management

Learning and Development

Compensation Management

Performance Management

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Also Featured in...

Payroll

Score 8.8

View Paycom in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.6

View Paycom in this category (opens in a new tab)

Paycom Reviews

Tracy R.

Role: Human Resources
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Easiest implementation I've ever done

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

>All in one data base - simplifying our processes and improving data integrity. >BETI - revolutionized the way we process payroll, allows employees to play an active role in verifying the accuracy of their pay, knowing ahead of time what their paycheck will be and helps to reduce errors. >Implementation was a breeze - our team was knowledgeable, responsive, thorough, helpful, professional and friendly.

What is your favorite aspect of this product?

BETI - it has condensed the time needed for payroll processing, verification and submission. Also helps dramatically catch errors prior to posting payroll. ESS - We love how Paycom allows employees to own their own data - as no one knows it better then they do. Implementation - was the easiest implementation I've ever experienced. Product itself - Paycom is innovative, always looking for ways to improve, and they stay on top of new laws/regulations and needs for payroll and HR professionals.

What do you dislike most about this product?

The implementation team has been incredibly, the only issue we have found is that those folks could be accessible for a bit longer after you go live. We have found a need to have them available during the fist two months, as some things don't come up until you are actively working in the system - so it would be helpful to have them available a bit longer. Outside of that, ensuring you are assigned to a long term specialist who has more tenure with Paycom.

What recommendations would you give to someone considering this product?

First of all, no payroll/HCM product is perfect, but Paycom has come as close to it in my experience. I have worked with 8+ HR/PR softwares in my career, and Paycom is definitely THE SYSTEM that I compare all others too. They have set the bar high, in my opinion. Their implementation process, ongoing support and training, and growth in the industry speaks volumes. Their product is all one database, increases accuracy and ease of use, has a mobile app that allows easy access to both employees and managers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel A.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Game changer!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Helped organize our data and streamline payroll processing.

What is your favorite aspect of this product?

Being able to have all of our information available anywhere at any time.

What do you dislike most about this product?

Takes a minute to learn but once you get it you are up and running.

What recommendations would you give to someone considering this product?

Take the time to do all of the trainings and ask questions during implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sarah L.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Overall system disappoints

Likeliness to Recommend

7 /10

What differentiates Paycom from other similar products?

All in one system

What is your favorite aspect of this product?

All in one so no integration needed

What do you dislike most about this product?

Did not grow with the company - lacked customization

What recommendations would you give to someone considering this product?

Consider if you need all in one and the size of company and how much hiring is needed

Pros

Continually Improving Product
Performance Enhancing

Cons

Inhibits Innovation
Less Reliable
Charges for Enhancements

Paycom

What is Paycom?

Company Details

Need Assistance?

Awards & Recognition

Paycom Ratings

83 Likeliness to Recommend

90 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Midmarket

Paycom Reviews

Tracy R.

Easiest implementation I've ever done

Likeliness to Recommend

Pros

Daniel A.

Game changer!

Likeliness to Recommend

Pros

Sarah L.

Overall system disappoints

Likeliness to Recommend

Pros

Cons

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Paycor

1
Since last award

Feature Ratings

Workforce Planning

Benefits Administration

Employee Record

Payroll Administration

Talent Management

Time and Attendance

Talent Acquisition

Position Management

Learning and Development

Compensation Management

Performance Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support