What is Nextiva Contact Center?
Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.
Company Details
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Get AssistanceNextiva Contact Center Ratings
Real user data aggregated to summarize the product performance and customer experience.
95 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Contact Center?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi Channel Queue Management
Skills Based Routing
Workforce Management
Contact Center Compliance Management
Contact Center Analytics
Screen Prompts
Call Scripting and Call Flow Management
Knowledge Management
Multi Channel Intake Integration
Ticket Management
Call Recording
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Quality of Features
Breadth of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Nextiva Contact Center Reviews
Cretia W.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
The software is good and I would say it's worth it
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
The app that you can put on your computer. It pops up on computer when your phone rings and you won't miss phone calls. The caller ID popping up on your computer is wonderful and it's my favorite part.
What is your favorite aspect of this product?
The caller ID and the app you can put on your computer.
What do you dislike most about this product?
The call transfers.
What recommendations would you give to someone considering this product?
Making the call transfers clearer in the instructions.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Michael F.
- Role: Finance
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Mar 2024
Fantastic Product. Highly Recommend!
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
The help desk is fantastic. Any time we had a question we received immediate assistance.
What is your favorite aspect of this product?
The ability to receive phone calls on my laptop versus being totally reliant on a phone system.
What do you dislike most about this product?
Nothing yet.
What recommendations would you give to someone considering this product?
Give it a try, you will not be disappointed.. The hardware they provide is also top notch.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brianna P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Amazing customer service & technical support team.
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
To be perfectly frank, we have never considered other products, but we haven't had to because Nextiva has everything we need.
What is your favorite aspect of this product?
The customer service is exceptional. Quick to respond, and my issue is always resolved.
What do you dislike most about this product?
I do think the quality of the voice recordings could be improved. I recorded a very high-quality intro message for when people call our firm, but I had to significantly reduce the quality in order for the platform to accept it.
What recommendations would you give to someone considering this product?
Just speak with anyone on the sales team! Everyone is very nice, I haven't had one bad experience yet.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing