New Relic, Inc.

New Relic

Composite Score

8.8 /10

CX Score

9.0 /10

81 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

10% Neutral

90% Positive

Pros

Helps Innovate
Efficient Service
Reliable
Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Error Reporting

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Server Monitoring

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Average 82

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 7.9

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New Relic Reviews

Dhavan M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Most reliable tool to monitor applications

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic is a very efficient, reliable, and simple-to-integrate tool with high-security standards that allows for constant monitoring in an application for failure and also allows measuring performance. New Relic offers comprehensive observability across the entire stack, including applications, infrastructure, and user experiences. It provides insights into metrics, logs, traces, and synthetic monitoring, allowing users to gain a holistic view of their system's performance and behavior. New Relic is known for its user-friendly interface and intuitive workflows. New Relic allows users to customize and extend their monitoring capabilities.

What is your favorite aspect of this product?

I like the way the new relic makes it simple to measure the performance of an application in real-time. It also makes it very simple to integrate it with the application and provides useful metrics about the application.

What do you dislike most about this product?

I think the new relic is a complete product for real-time monitoring which doesn't require any changes.

What recommendations would you give to someone considering this product?

I would highly recommend new relic to a business that wants to monitor their product in realtime with a highly reliable tool. It also makes it very easy to measure performance by providing insightful metrics.

Pros

Trustworthy
Efficient Service
Fair
Generous Negotitation

Jorge J. C.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Friendly product for Dev teans apps

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Friendly adoption

What is your favorite aspect of this product?

Easy interpretation of metrics

What do you dislike most about this product?

Not support for all technologies and Operative Systems

What recommendations would you give to someone considering this product?

analyze that agents would be easy install and integration with you Multienviroment

Pros

Reliable
Helps Innovate
Continually Improving Product
Efficient Service

Cons

Wastes Time
Vendor's Interest First
Less Transparent

Pedro T.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

The best for tracking performance metrics

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

An extremely easy-to-use interface and the great ability to customize charts, reports and follow-up metrics

What is your favorite aspect of this product?

Easy implementation and possibility to cross data, quickly and in real time. The number of possibilities allowed by New Relic to monitor the performance of sites hosted on our server is crucial for our business.

What do you dislike most about this product?

There is no strong enough reason not to like the product. There could be more integrations with external platforms, but it is not something really bad.

What recommendations would you give to someone considering this product?

it is necessary to have a team that knows how to analyze the data and organize the reports that the platform will make possible. Undoubtedly, with a qualified team, the benefits will be enormous for your business.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Application Request Tracing Detail key attributes of application requests and transactions.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AIOps

New Relic Reviews

Dhavan M.

Most reliable tool to monitor applications

Likeliness to Recommend

Pros

Jorge J. C.

Friendly product for Dev teans apps

Likeliness to Recommend

Pros

Cons

Pedro T.

The best for tracking performance metrics

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Error Reporting

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Server Monitoring

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support