New Relic Customer Reviews 2025 | SoftwareReviews

New Relic

Composite Score

8.6 /10

CX Score

8.7 /10

86 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 80%
Conflict Resolution:: 84%
Strategy & Innovation:: 89%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

2% Negative

12% Neutral

86% Positive

Pros

Helps Innovate
Inspires Innovation
Reliable
Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

Transaction Request Performance

Non-Commodity Operating Systems

Application Metric Reporting

Error Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Server Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Customization

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 8.0

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New Relic Reviews

Shashwat J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

NR stands out

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

New Relic differentiates itself from similar observability platforms by offering a unified platform that combines Application Performance Monitoring (APM), infrastructure monitoring, log management, and synthetic monitoring.

What is your favorite aspect of this product?

My favorite aspect of New Relic is its real-time analytics and ease of monitoring multiple systems simultaneously, offering deep insights with minimal setup.

What do you dislike most about this product?

The main drawback of New Relic is its steep learning curve for new users, which can make it challenging to quickly utilize all of its advanced features without significant training or experience.

What recommendations would you give to someone considering this product?

I recommend exploring New Relic’s features through trial period to fully understand its capabilities. Be prepared for the learning curve, and ensure your team is trained to leverage its full potential for monitoring and performance optimization.

Pros

Helps Innovate
Reliable
Performance Enhancing
Saves Time

Thiago A.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

New Relic stands out with unique analytics

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic excels with real-time analytics, strong APM tools, and machine learning-driven insights, giving it an edge in proactive monitoring and observability.

What is your favorite aspect of this product?

My favorite aspect of New Relic is its real-time analytics and ease of monitoring multiple systems simultaneously, offering deep insights with minimal setup.

What do you dislike most about this product?

The main drawback of New Relic is its steep learning curve for new users, which can make it challenging to quickly utilize all of its advanced features without significant training or experience.

What recommendations would you give to someone considering this product?

I recommend thoroughly exploring New Relic’s features through their documentation and trial period to fully understand its capabilities. Be prepared for the learning curve, and ensure your team is trained to leverage its full potential for monitoring and performance optimization

Pros

Enables Productivity
Trustworthy
Client Friendly Policies
Fair

Christopher B.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Good product but consider others like DataDog

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

It has strong monitoring capabilities

What is your favorite aspect of this product?

The ability to integrate custom applications

What do you dislike most about this product?

It hasn't kept up vs competitors

What recommendations would you give to someone considering this product?

Consider other options

Pros

Unique Features
Reliable
Performance Enhancing
Enables Productivity

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

86 Likeliness to Recommend

1 Since last award

93 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love New Relic?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Request Tracing Detail key attributes of application requests and transactions.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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AIOps

New Relic Reviews

Shashwat J.

NR stands out

Likeliness to Recommend

Pros

Thiago A.

New Relic stands out with unique analytics

Likeliness to Recommend

Pros

Christopher B.

Good product but consider others like DataDog

Likeliness to Recommend

Pros

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Feature Ratings

Application Request Tracing

Transaction Request Performance

Non-Commodity Operating Systems

Application Metric Reporting

Error Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Server Monitoring

Synthetic Monitoring (RUM)

Domain-Agnostic AI/ML

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support