New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
11% Neutral
89% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Code Performance Monitoring

87

Application Discovery

87

Error Reporting

86

Cloud/On-Prem/Hybrid Deployment

86

Server Monitoring

85

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

85

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 83

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

84

Availability and Quality of Training

84

Ease of IT Administration

84

Business Value Created

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Vendor Support

78

New Relic Reviews

Christopher B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Good product but consider others like DataDog

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

It has strong monitoring capabilities

What is your favorite aspect of this product?

The ability to integrate custom applications

What do you dislike most about this product?

It hasn't kept up vs competitors

What recommendations would you give to someone considering this product?

Consider other options

Pros

  • Unique Features
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Manuel P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A leading application performance management tool

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

Many key features differentiate itself from others. Unlike other tools, which only focus on specific work, New Relic provides full-stack observation. It also allows users to track complaints to sort out the failures within software. It facilitates its users with a customized dashboard to meet their requirements.

What is your favorite aspect of this product?

Its full-stack availability is my favorite feature in it. This helps in taking an insight view from frontend to backend. This is very important to manage complex systems as it allows pinpointing the failures and sorting them out. Its tracing feature is also very helpful in boosting its functionality. This makes it feasible for the worker to trace the request through microservices. AI-driven automation and real-time collaboration enable us to come across the issues to make the app reliable for customers.

What do you dislike most about this product?

Every feature of it is up to my expectations. It considers every minute detail to be addressed which would be a bottleneck for the customers. It uses a holistic approach to enhance the performance. Although basic learning is important for its best experience. Otherwise, it is a complete way out.

What recommendations would you give to someone considering this product?

I would recommend this to everyone who wants to manage the performance of their apps, solve their issues, best integrate with other tools with high scalability, and excel in their business. First, go through its free trial to enjoy its paid version fully. it brings maximum ease to you by giving you maximum guidance.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Thomas L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One of the leading APM monitoring tools

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Our company uses New Relic for application performance management (APM) across mobile devices, web applications, and microservices. APM and Kubernetes support for automated monitoring, plus integrations with Google and Azure cloud services. Some of New Relic's best features include automatically managed dashboards, benchmarks to define user journeys, and other similar tools.

What is your favorite aspect of this product?

Thanks to NewRelic, our monitoring setup is much simpler. Having everything in one place is really helpful. Transaction Monitoring and Tracing The NRQL Alert API query syntax for automated data retrieval.

What do you dislike most about this product?

NRQL is potentially challenging for inexperienced users. Complete mastery of New Relic takes time.

What recommendations would you give to someone considering this product?

Exceptional APM monitoring is within your reach; It comes with predefined thresholds, error detection, performance and reaction time. Web and database transactions can be traced for performance analysis and in-depth research purposes. You can discover and obtain the necessary information using NRQL, which is very similar to SQL. The API can be used to automate tasks.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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