New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
11% Neutral
89% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Code Performance Monitoring

87

Application Discovery

87

Error Reporting

86

Cloud/On-Prem/Hybrid Deployment

86

Server Monitoring

85

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

85

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 83

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

84

Availability and Quality of Training

84

Ease of IT Administration

84

Business Value Created

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Vendor Support

78

New Relic Reviews

Allen S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

APM and more

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic has enabled use to monitor our server and also other entity types with far better granularity and also alert the user in case any abnormality is detected

What is your favorite aspect of this product?

New Relic automatically tracks the error rates in the hosts and they can be further filtered according to the error class or host name. The Apdex score is also calculated in the dashboard which can be used to measure the stability of the servers

What do you dislike most about this product?

Query builders needs more GUI buttons which can help out the users while building the NRQL queries, a syntax corrector would also be useful

What recommendations would you give to someone considering this product?

A great APM tool to keep track of the entities hosted by the organisation and also quite useful during in depth analysis

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Supriya T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

High-prices tool but effective

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

It has everything which a application performance monitoring tools requires , its different filters can help you with in taking any kind of reports from the data/statistics. Number of features it offers, I have never seen so many features in one place

What is your favorite aspect of this product?

- Variety of filters - Features like analytics , ability to grab crash reports - Feasibility - User friendly UI

What do you dislike most about this product?

Highly-priced , this is one thing which we experienced

What recommendations would you give to someone considering this product?

If you wish to track all the events and actions happening with your applications , then this is one of the best tool to have at your work place. This will surely add great value !

Pros

  • Respectful
  • Acts with Integrity
  • Includes Product Enhancements
  • Helps Innovate

Manoj K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Expensive but worth having it in any organization

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Before new relic we used to depend upon free and some paid analytics tool to track our application deployed Live . But when we opted New relic and it became operational we used it various ways - mainly in tracking mobile applications performance which comprises of both iOS and Android - to keep a track of percentage usage - to check analytics - user demographics overview - user demographic details - Platform wise share, in checking which platform (Android , iOS ) user is using our mobile (Mobile and Tablets) application more - Check realtime data

What is your favorite aspect of this product?

- Different kind of reports which we can take from it and share with stakeholders / clients / customers - We have customized filters , using which we can pull desired reports . - Have great track of mobile application in live and everything is recorded in it

What do you dislike most about this product?

As far as I am aware of this product er shouldn't have any concerns with its working model. Because it is serving us in best possible manner

What recommendations would you give to someone considering this product?

- New relic is a expensive affair, start with any free version tool once you are familiar with that , you will automatically face challenges . Collect all the challenges and approach New relic support team and get all your doubts clarified . Explore new relic and check if it is feasible for your product. If yes go for it. Please do not jump, buy and start using it, as it is a expensive tool. Explore your product and make notes of your requirements and challenges . This will surely help you not only in buying New relic but any product for that matter .

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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