What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Efficient Service
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Transaction Request Performance
Application Request Tracing
Application Metric Reporting
Code Performance Monitoring
Application Discovery
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Server Monitoring
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Allen S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2021
APM and more
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic has enabled use to monitor our server and also other entity types with far better granularity and also alert the user in case any abnormality is detected
What is your favorite aspect of this product?
New Relic automatically tracks the error rates in the hosts and they can be further filtered according to the error class or host name. The Apdex score is also calculated in the dashboard which can be used to measure the stability of the servers
What do you dislike most about this product?
Query builders needs more GUI buttons which can help out the users while building the NRQL queries, a syntax corrector would also be useful
What recommendations would you give to someone considering this product?
A great APM tool to keep track of the entities hosted by the organisation and also quite useful during in depth analysis
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Supriya T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
High-prices tool but effective
Likeliness to Recommend
What differentiates New Relic from other similar products?
It has everything which a application performance monitoring tools requires , its different filters can help you with in taking any kind of reports from the data/statistics. Number of features it offers, I have never seen so many features in one place
What is your favorite aspect of this product?
- Variety of filters - Features like analytics , ability to grab crash reports - Feasibility - User friendly UI
What do you dislike most about this product?
Highly-priced , this is one thing which we experienced
What recommendations would you give to someone considering this product?
If you wish to track all the events and actions happening with your applications , then this is one of the best tool to have at your work place. This will surely add great value !
Pros
- Respectful
- Acts with Integrity
- Includes Product Enhancements
- Helps Innovate
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Manoj K.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2021
Expensive but worth having it in any organization
Likeliness to Recommend
What differentiates New Relic from other similar products?
Before new relic we used to depend upon free and some paid analytics tool to track our application deployed Live . But when we opted New relic and it became operational we used it various ways - mainly in tracking mobile applications performance which comprises of both iOS and Android - to keep a track of percentage usage - to check analytics - user demographics overview - user demographic details - Platform wise share, in checking which platform (Android , iOS ) user is using our mobile (Mobile and Tablets) application more - Check realtime data
What is your favorite aspect of this product?
- Different kind of reports which we can take from it and share with stakeholders / clients / customers - We have customized filters , using which we can pull desired reports . - Have great track of mobile application in live and everything is recorded in it
What do you dislike most about this product?
As far as I am aware of this product er shouldn't have any concerns with its working model. Because it is serving us in best possible manner
What recommendations would you give to someone considering this product?
- New relic is a expensive affair, start with any free version tool once you are familiar with that , you will automatically face challenges . Collect all the challenges and approach New relic support team and get all your doubts clarified . Explore new relic and check if it is feasible for your product. If yes go for it. Please do not jump, buy and start using it, as it is a expensive tool. Explore your product and make notes of your requirements and challenges . This will surely help you not only in buying New relic but any product for that matter .
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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