New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Cloud/On-Prem/Hybrid Deployment

86

Code Performance Monitoring

86

Application Discovery

86

Error Reporting

86

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 82

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

77

New Relic Reviews

Daniel T.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A suave tool with great visibility and analytics.

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

It assists to discover anomalies, discover the root causes of problems and optimize performance across the environment. With APM, you can deploy, monitor, and scale services with a lot of confidence. It has auto instrumentation and curated views that help to not stand up serves and stitch together tools.

What is your favorite aspect of this product?

The query-based analytics and customization help you to stay on top of complex issues in the environment. It helps to discover anomalies and improve on the key area that is crucial to your business. Integrates effectively with other leading tools.

What do you dislike most about this product?

No yikes. The best tool to troubleshoot, debug and optimize performance across the ecosystem. You get connected context from logs, infrastructure, applications, tracing, and end-user experience without having to switch from one app to another. Solves anomalies in minutes.

What recommendations would you give to someone considering this product?

Ease of use. Best in terms of security. A suave tool to monitor stack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Freddy W.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Cloud application control

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

It allows integration with open source tools without inconveniences, which allows even to be able to reduce the type of visualization of information belonging to different places without having to install any other method, it also allows to identify the failures from the first moment which facilitates that the answers are perform in less time

What is your favorite aspect of this product?

It allows detecting in less time the failures in the systems as well as the improvements to the internal metrics of the product, which allows to carry out exact analysis of each step to be taken, as well as its function to be able to compare old versions of the tools without having to resort to to long and complicated implementation times, allowing configurations adapted to the professional requirements that are had at a certain momento

What do you dislike most about this product?

There is nothing that I dislike about this tool, it works well and is fast for business implementation

What recommendations would you give to someone considering this product?

A tool that allows the user to have control of the software installed on their system and their performance, it also helps to reduce the visualization and data collection times

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Effective Service

Tiruthopu I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Best APM tool available but costly affair

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

You can track and taking any kind of reports related your applications - you can take reports related to its performance and track it easily

What is your favorite aspect of this product?

The kind of different features it has to offer for us . We can track applications which are in production , development or testing environments , we can track them easily if configured Depending upon the kind of reports we take from it , we can take corrective decisions

What do you dislike most about this product?

Expensive tool

What recommendations would you give to someone considering this product?

Any company who wants to track their application deployed in different environments and want to make corrective and productive decisions then this is one of the best tool to have.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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