New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic, Inc.

New Relic

Composite Score
7.9 /10
CX Score
8.2 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the AIOps category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
13% Neutral
87% Positive

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Altruistic
  • Generous Negotitation

Feature Ratings

Average 80

Security Operations Automation

85

Analyze Discovery Data

83

Analyze Activity Data

83

Event & Alert Management Automation

81

Operational Task Automation

81

Problem Management Automation

81

Data Visualization

80

Incident Management Automation

80

Machine Learning

78

Change Control Automation

77

Performance & Capacity Management Automation

77

Vendor Capability Ratings

Average 82

Ease of Customization

87

Availability and Quality of Training

85

Ease of IT Administration

85

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Ease of Data Integration

81

Usability and Intuitiveness

81

Vendor Support

80

Product Strategy and Rate of Improvement

78

New Relic Reviews

Atul K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Best monitoring tool

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New Relic provides full-stack observability, allowing organizations to monitor and gain insights into the entire technology stack, including applications, infrastructure, and user experiences. This holistic approach can help in identifying and resolving issues across the entire environment. this is one of the best feature that we can use to monitor our infrastructure.

What is your favorite aspect of this product?

New Relic leverages artificial intelligence (AI) and machine learning (ML) to analyze large datasets and provide actionable insights. This includes features like anomaly detection, root cause analysis, and predictive analytics. this is my favorite tool that i am using.

What do you dislike most about this product?

the documentation of this is not as good as we are expecting.

What recommendations would you give to someone considering this product?

If you are looking for a complete monitoring tool for your infrastructure, this is the tool that will end your search.

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Acts with Integrity

Kartik ..

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

In the Observability Domain New Relic is the best

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Its ability to Perform Application Monitoring way better than any other observability tool. And its Sources and Decisions Parameter

What is your favorite aspect of this product?

The synthetics and the NRQL's

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Its a great observability tool

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Rishab S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Geart All in one Observability Tool

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

Great UI/UX Transparent Pricing Models 700+ OOB integrations

What is your favorite aspect of this product?

Great Build in features for all your Observability needs

What do you dislike most about this product?

Some if the premium features require Data Plus Upgrade

What recommendations would you give to someone considering this product?

Great tool with a smooth Learning curve and great Features to fulfill your need to achieve your goals.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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