New Relic, Inc.

New Relic

Composite Score

8.8 /10

CX Score

9.0 /10

81 Reviews Write a Review

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What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details

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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

7 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative

10% Neutral

90% Positive

Pros

Helps Innovate
Efficient Service
Reliable
Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Error Reporting

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Server Monitoring

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Average 82

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

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AIOps

Score 7.9

View New Relic in this category (opens in a new tab)

New Relic Reviews

Saurabh S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, Fantastic product!

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

The UI and the ease of use functionality that it provides. Its own query language that is similar to SQL

What is your favorite aspect of this product?

New Relic Query Language Distributed Tracing APM

What do you dislike most about this product?

Tracing is not always accurate

What recommendations would you give to someone considering this product?

Go for it, it is good for all types of software and integrations

Pros

Saves Time
Helps Innovate
Continually Improving Product
Trustworthy

Gaurav K.

Role: Information Technology
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

Best in class APM Network Watcher kubernetes Monitoring at next level APM change tracking for deployments Dependency graph to check service map Distributed and Infinite tracing Real Time profiling

What is your favorite aspect of this product?

Distributed tracing Real time profiling

What do you dislike most about this product?

No logs from azure/aws activity intrgation with APM

What recommendations would you give to someone considering this product?

Have a look daily on log/metrics ingestion to chek daily cost and build osme dahboards out of it to check from where we are getting the cost

Pros

Performance Enhancing
Client Friendly Policies
Reliable
Enables Productivity

Sourabh G.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

An Awesome tool for APM and dashboards

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic's APM tool stands out for its comprehensive monitoring, real-time insights, and user experience tracking

What is your favorite aspect of this product?

The tool's user-friendly interface and compatibility with various platforms make it accessible and adaptable. It also excels in scalability, allowing businesses to monitor performances as they grow. Customization options enable teams to create personalized dashboards and reports, while strong customer support ensures responsive assistance. Overall, New Relic APM offers a powerful and valuable solution for businesses seeking to optimize application performance and deliver a better user experience.

What do you dislike most about this product?

There is complex pricing and it may not be affordable by smaller companies. Free tier has lot of limitations.

What recommendations would you give to someone considering this product?

If you can afford, new relic is the best APM tool in the market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Inspires Innovation

New Relic

What is New Relic?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

New Relic Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love New Relic?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Application Request Tracing Detail key attributes of application requests and transactions.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AIOps

New Relic Reviews

Saurabh S.

Easy to use, Fantastic product!

Likeliness to Recommend

Pros

Gaurav K.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Sourabh G.

An Awesome tool for APM and dashboards

Likeliness to Recommend

Pros

Most Popular New Relic Comparisons

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Splunk APM

1
Since last award

Feature Ratings

Transaction Request Performance

Application Request Tracing

Application Metric Reporting

Cloud/On-Prem/Hybrid Deployment

Code Performance Monitoring

Application Discovery

Error Reporting

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Server Monitoring

Synthetic Monitoring (RUM)

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support