New Relic Logo Award Winner Product Badge
New Relic Logo Award Winner Product Badge
New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

Filter By

New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
11% Neutral
89% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Code Performance Monitoring

87

Application Discovery

87

Error Reporting

86

Cloud/On-Prem/Hybrid Deployment

86

Server Monitoring

85

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

85

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 83

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

84

Availability and Quality of Training

84

Ease of IT Administration

84

Business Value Created

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Vendor Support

78

New Relic Reviews

Eric L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Next generation APM and Observability System

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

With its comprehensive view of running code and extensive capabilities, it is one of the most powerful APM and observability systems. It facilitates efficient debugging of production difficulties, allowing us to rectify faults in the responsible programs with ease.

What is your favorite aspect of this product?

With its intuitive design, this product is very easy to use. Users can monitor and analyze infrastructure performance with the help of this elegantly designed tool. It is crucial for the expansion of any company.

What do you dislike most about this product?

I have no complaints. It has been providing me with satisfactory service for some time now. I am incredibly pleased with this product and the hard work of the technical support and feature update teams; The product is getting better and better.

What recommendations would you give to someone considering this product?

When this tool identifies poor performing codes, it becomes one of its best features. New Relic services are enhanced by its efficient notification and alert system. Everything works smoothly for me on this platform.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Helps Innovate

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

New Relic is a great and robust APM tool

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

We have a wide variety of monitoring and observability services to choose from with New Relic. We do everything we can to use it to the maximum. We often struggle to determine where to locate the information we need, which is why it received a lower rating.

What is your favorite aspect of this product?

New Relic is a great place to get information because their range of services covers all possible scenarios. Another great thing is the frequency of updates. It is obvious that potential and customer value are being considered.

What do you dislike most about this product?

From several angles, cost control has been a huge challenge: many of our developers can't even begin debugging or investigating production issues without a full license.

What recommendations would you give to someone considering this product?

While recent interactions with New Relic's technical architects have made this easier, it still seems like training is needed on everything to properly use and configure the services.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

Avinash Reddy N.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

"Powerful Analytics, User-Friendly Interface."

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

A lot of people like New Relic because it's easy to use and gives a lot of information about different parts of system tracking. People often say that their favorite features are the real-time tracking, full observability, and strong data tools. Users like this observability platform because it lets them quickly find and fix problems and has features that allow people to work together. This makes the business process more efficient and smooth.

What do you dislike most about this product?

What people like and don't like about a product can change based on their wants and expectations. For the most up-to-date and detailed information on any possible problems or user issues with New Relic, you should look at recent user reviews, forums, or the most recent product documents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular New Relic Comparisons