NetSuite

NetSuite CRM

Composite Score

8.1 /10

CX Score

8.4 /10

62 Reviews Write a Review

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What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 87%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Transparent
Client Friendly Policies
Acts with Integrity

Feature Ratings

Average 82

Collaboration

Activity and Workflow Management

Lead Management

Sales Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Angelica B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

With NetSuite we have everything in one system

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

This software is our favorite because we don't need any other software to manage all the processes of the company. We can do everything from invoicing and payments, to lead management and marketing campaign automation, email management, lead management and much more. It has payment processing, billing portal and customized invoicing, also online invoices, hourly invoices and project invoices.

What is your favorite aspect of this product?

It features lead capture and segmentation, with powerful filters that return up-to-date lead information. Our marketing department is happy with these features. Allows for the creation of custom invoices, plus online invoices, invoices for different projects, even hourly invoices, for payment of extra work that is paid by the hour. It has excellent pipeline management, which helps us to reach out to potential customers and close more successful sales.

What do you dislike most about this product?

The templates for email marketing could be more varied, the ones the program comes with are good, but very basic, the more variety the better for the company. The integrations were a little difficult to make, especially the internal chat, which we needed the help of technical support to guide us to achieve it. The mobile version is not as complete and impressive as the web version. I would like to see many more features and have more tools.

What recommendations would you give to someone considering this product?

It has an excellent pipeline management, which gives us all the process and steps needed to achieve a successful sale, step by step. Segmentation and capture of quality leads, with verified and updated information, which allows us to achieve contacts with companies, business partners and ideal customers.

Pros

Inspires Innovation
Caring
Saves Time
Respectful

Aviral G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Easy to use, CRM

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM. NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution offering a real-time, holistic customer view.

What is your favorite aspect of this product?

Major benefits of NetSuite CRM comprise: With real-time visibility into pipeline, sales and forecasts, the sales team can deftly convert an opportunity into a sale order with a mere click.

What do you dislike most about this product?

It requires Proper Maintenance and Constant Support which is not easy for smaller organizations

What recommendations would you give to someone considering this product?

Engage in more efficient customer communication: CRM systems can improve the customer service experience for both the customer and the representative.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jayden W.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Effective and Affordable CRM For any Business

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

Unlike it's competitors, NetSuite CRM delivers real time view of the entire customer base which is very helpful for business

What is your favorite aspect of this product?

Using NetSuite CRM is easy It offers great CRM features Deploying it and using it is straightforward It's affordable

What do you dislike most about this product?

Well, nothing to hate about NetSuite CRM. Everything from user interface to it's features is amazing

What recommendations would you give to someone considering this product?

There is no better CRM than NetSuite CRM considering it's capabilities and price point

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

NetSuite CRM

What is NetSuite CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love NetSuite CRM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Angelica B.

With NetSuite we have everything in one system

Likeliness to Recommend

Pros

Aviral G.

Easy to use, CRM

Likeliness to Recommend

Pros

Jayden W.

Effective and Affordable CRM For any Business

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Activity and Workflow Management

Lead Management

Sales Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training