NetSuite

NetSuite CRM

Composite Score

8.1 /10

CX Score

8.3 /10

61 Reviews Write a Review

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What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 86%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Transparent
Client Friendly Policies
Acts with Integrity

Feature Ratings

Average 83

Collaboration

Activity and Workflow Management

Lead Management

Sales Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Daniel V.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

First CRM implementation - good product!

Likeliness to Recommend

8 /10

What differentiates NetSuite CRM from other similar products?

Oracle's backbone really stands out with Netsuite. As long as you have a great implementation team - this product will serve most any need that a business would need.

What is your favorite aspect of this product?

Ease of use and the quality of the end product. Like many CRMs, this can have a steep learning curve. But once that's done - it's a solid and effective tool to manage business.

What do you dislike most about this product?

Implementation (like many CRM systems) can be a bear - and this one is no different. What we thought would be a complex, but achievable process ended up ballooning in scale and taking much longer to achieve. However, it was achievable and the end product is very good.

What recommendations would you give to someone considering this product?

Know the timeline for implementation and be very specific in your planning steps. It's hard to "switch streams" if you discover something was wrong at the beginning.

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Efficient Service
Under Delivered

Prince S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Lead Capturing is easy ROI calculation

Likeliness to Recommend

7 /10

What differentiates NetSuite CRM from other similar products?

Easy of use , Integration is not required when we use NetSuite ERP, Lead capture is easy .

What is your favorite aspect of this product?

Budgeting and Lead to Cash cycle

What do you dislike most about this product?

Integration with calling system Lack of Marketing Templates

What recommendations would you give to someone considering this product?

Suitable for Mid Level company to use an full ERP like P2P, O2C, R2R etc.,

Pros

Continually Improving Product
Reliable
Trustworthy
Respectful

Devashish K.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Outstanding product Simple to operate

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

offers enhanced scalability dashboards to meet specific business needs Sales and marketing teams can access up-to-date information

What is your favorite aspect of this product?

Outstanding product Simple to operate

What do you dislike most about this product?

No, not exactly

What recommendations would you give to someone considering this product?

offers enhanced scalability dashboards to meet specific business needs Outstanding product Simple to operate

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

NetSuite CRM

What is NetSuite CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love NetSuite CRM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Daniel V.

First CRM implementation - good product!

Likeliness to Recommend

Pros

Cons

Prince S.

Lead Capturing is easy ROI calculation

Likeliness to Recommend

Pros

Devashish K.

Outstanding product Simple to operate

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Activity and Workflow Management

Lead Management

Sales Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training