NetSuite

NetSuite CRM

Composite Score

8.3 /10

CX Score

8.6 /10

60 Reviews Write a Review

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What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Trustworthy
Transparent
Client Friendly Policies

Feature Ratings

Average 83

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Adilike-Teo M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Achieving Success with NetSuite Resolutions

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

For our installation, NetSuite supplied nothing less than the "A Team". In addition to providing an excellent solution, the team has earned the respect of our Business Technology and Marketing/Business partners. Excellent encounter!

What is your favorite aspect of this product?

My favorite aspect of Cognizant's CRM and Customer Experience Implementation Services is their commitment to customer success. Throughout the implementation process, NetSuite focused on our goals and objectives as a business, while also understanding the need for agility in order to ensure that changes can be made quickly. The team was always available to answer questions or provide guidance, allowing our business to move forward quickly and efficiently.

What do you dislike most about this product?

Nothing special, really. If I may say something, it appears to take a while to receive new resources, especially bilingual resources, when we need them. Our weekly meetings with Salesforce.com are only generic in nature. It would be great if we could use Salesforce technology to get additional MLJ-specific topics.

What recommendations would you give to someone considering this product?

I would absolutely recommend Cognizant's CRM and Customer Experience Implementation Services to anyone considering this product. The team is highly experienced in both customer engagement technologies and customer experience management, making them an ideal partner for any business looking to implement these solutions. Furthermore, I believe that the team's ability to create customized solutions based on a business's specific needs is unparalleled.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mario K.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

The vanguard in accounting processes with NetSuite

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

NetSuite was acquired in our company as a solution to better manage our accounting, and put us in contact with our accounting advisors in a more automated way, without having to waste so much time that is valuable to us in the midst of so many transactions, NetSuite has a lot of tools that add up every day in terms of leveraging the company's resources. In addition, the power to manage the company's own expenses is extremely useful.

What is your favorite aspect of this product?

Any device with an internet connection can access NetSuite, keeping constant supervision of our accounts and accounting movements in a few steps, we can verify cash flows, bank transactions are automatically transmitted to Xero, saving us a lot of work and helping to save time in these situations. Being cloud based we run low risk of losing all our information.

What do you dislike most about this product?

To manage inventories in multiple locations requires tools external to NetSuite that are somewhat costly for the company and not easy to manage. It takes a long time to implement new functions which can be annoying in some cases, since the idea is to move forward as far as possible, in terms of reports some are sometimes very long and without clear information and others should have more accurate information.

What recommendations would you give to someone considering this product?

I recommend NetSuite for small and medium companies that need to automate their accounting area in order to generate more productivity in the company, NetSuite works correctly at a general level and despite its small flaws its cost is adequate to its operation, it fulfills what it promises although it can offer more. They should add better extensions that allow the diversified use of the tool, promoting progress among our employees.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alphonso J.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

A Friendly CRM for Every Business

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

With NetSuite CRM, we are able to monitor our customers' behaviors on 24/7 basis, making it unique and different from similar products. Once we get accurate data about our customers, we are able to serve them better.

What is your favorite aspect of this product?

NetSuite CRM is so impressive and accurate. It has been improving our communications and relationships with our customers.

What do you dislike most about this product?

I highly rate NetSuite CRM because it is impressive. All its features are incredible. No cons.

What recommendations would you give to someone considering this product?

This is the best customer relationship management solution for all sizes of business. NetSuite CRM will never fail you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NetSuite CRM

What is NetSuite CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love NetSuite CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Adilike-Teo M.

Achieving Success with NetSuite Resolutions

Likeliness to Recommend

Pros

Mario K.

The vanguard in accounting processes with NetSuite

Likeliness to Recommend

Pros

Alphonso J.

A Friendly CRM for Every Business

Likeliness to Recommend

Pros

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Feature Ratings

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training