NetSuite

NetSuite CRM

Composite Score

8.3 /10

CX Score

8.6 /10

60 Reviews Write a Review

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What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Trustworthy
Transparent
Client Friendly Policies

Feature Ratings

Average 83

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Emily F.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Gives back the value for money

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

What differentiate the tool among its peers is the ability of the tool to store large customer data objectively. The tool also has an inbuilt ticketing system that helps to escalate and track customers complains and concern to ensure you get the best in relationship management. The tool offers more than you can imagine. Its also has a high lead conversion.

What is your favorite aspect of this product?

What i like about the tool is that it has quality features which turns out the tool performs beyond what is paid to perform.

What do you dislike most about this product?

No pain points yet

What recommendations would you give to someone considering this product?

Its a tool worth the investment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Victoria J.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

NetSuite CRM Is So Powerful and Reliable

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM works so well for us because it keeps us close to our customers, vendors and prospects. NetSuite CRM is fast and reliable, making it a topnotch customer relationship manager.

What is your favorite aspect of this product?

NetSuite CRM is fast and reliable because all its features are powerful. Additionally, NetSuite CRM has the best support team. NetSuite CRM is easy to customize.

What do you dislike most about this product?

I like everything about NetSuite CRM. All the features of NetSuite CRM are incredible.

What recommendations would you give to someone considering this product?

I am glad to recommend NetSuite CRM to all businesses because it is the best customer relationship manager. NetSuite CRM is powerful and reliable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Britt E.más H.

Role: Human Resources
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Maximizing Customer Experience with NetSuite.

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

The primary benefit of working with Cognizant's CRM and Customer Experience Implementation Services is their ability to integrate the best-in-class technologies into a single unified platform. The latest in customer engagement technology, such as AI and predictive analytics, are incorporated into the solution enabling us to get a holistic view of our customers' experiences. Furthermore, the team provides complete support throughout the implementation process, helping us to get up and running quickly and cost-effectively. This allows our business to access customer insights more quickly, in an effort to maximize ROI.

What is your favorite aspect of this product?

The team also provided us with several customer success stories that we were able to use for reference points. These customer success stories demonstrated the impact of successful implementations, as well as how businesses can achieve their desired outcomes with Cognizant's CRM services. By understanding these stories, we were able to gain insight into the successes that other businesses have had and this allowed us to set realistic expectations for our own implementation. This enabled us to start on the right path, enabling us to reach our desired objectives with ease.

What do you dislike most about this product?

The other challenge we faced was the slow progress of documentation. We felt that NetSuite could create better templates and provide additional support to ensure that documents are up-to-date, accurate and easily accessible. This would have helped us remain on top of our project, allowing us to make changes as needed without having to wait for new documents.

What recommendations would you give to someone considering this product?

I would emphasize the importance of setting clear goals and expectations before beginning any project with Cognizant. Communication is key and understanding what is expected from the team will help ensure that the project progresses as planned. Additionally, I would suggest leveraging Cognizant's customer success stories to gain insight into successful implementations and get ideas on how to achieve desired outcomes. This will enable you to set realistic expectations and remain on track throughout the process.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NetSuite CRM

What is NetSuite CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love NetSuite CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Emily F.

Gives back the value for money

Likeliness to Recommend

Pros

Victoria J.

NetSuite CRM Is So Powerful and Reliable

Likeliness to Recommend

Pros

Britt E.más H.

Maximizing Customer Experience with NetSuite.

Likeliness to Recommend

Pros

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Feature Ratings

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training