In Partnership With SelectHub
What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
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In Partnership With SelectHub
NetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Activity and Workflow Management
Analytics and Reporting
Sales Management
Account and Contact Management
Customer Service Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Cody N.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2023
Lots of flexibility but a steep learning curve
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM stands out as a dynamic and flexible customer relationship management (CRM) solution that truly sets itself apart from other similar products. What makes it exceptional is its ability to adapt and integrate seamlessly with a wide range of software systems, giving your business the upper hand in managing customer relationships effectively.
What is your favorite aspect of this product?
Flexibility Beyond Compare: NetSuite CRM's hallmark feature is its remarkable flexibility. It's like the chameleon of CRM systems, capable of adapting to your unique business needs. Whether you're a startup or a large enterprise, this CRM solution can be tailored to your exact specifications. With just a little tweaking, you can make it do almost anything you want, which is a game-changer for businesses with specific requirements or those that evolve over time. You won't need to compromise or adapt your processes to fit the CRM; instead, NetSuite CRM adapts to you.
What do you dislike most about this product?
There is a very large learning curve. They provide lots of learning resources but it's not simple or intuitive.
What recommendations would you give to someone considering this product?
Learning and implementing NetSuite CRM will take time, so investing in training is essential. Provide comprehensive training for your staff, particularly those who will be working closely with the system. NetSuite offers training resources, and there are often third-party consultants who specialize in the platform. The more knowledge your team has, the smoother the transition will be.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Lori C.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2023
Fantastic product with wonderful features!!
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Very user friendly and intuitive product. I use it in my job on a daily basis and there is a lot of value in using Netsuite.
What is your favorite aspect of this product?
Drop down options Inuitiveness
What do you dislike most about this product?
Slow at times
What recommendations would you give to someone considering this product?
See for yourself how it improves your daily activities with housing information.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
Ariki L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
A platform for robotic process automation.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Data and transactions may be optimized with Netsuite, giving us flexibility. New features and scripts developed utilizing NetSuite's extensive search options can enhance our system's operations and procedures, including creating and updating invoices and reporting. It also simplifies and speeds up the process of modifying the appropriate pieces.
What is your favorite aspect of this product?
People appreciate having the option to vote on proposed changes so they may provide feedback on the upgrades. Twice a year, updates to the program are made. A workflow builder is also included in the software, which you can use to automate order processing and link order data to financial and inventory data.
What do you dislike most about this product?
The platform aspect I dislike the most is the mobile application portion. The mobile application works appropriately in view-only mode. Although it may be easier to use, updating or editing anything through it can be a little challenging. The system has some awkward spots and regularly crashes. Due to yet another procedural error, we also gave up on integration.
What recommendations would you give to someone considering this product?
Using this CRM solution, we can record conversations between our partners and executives, allowing us to generate ideas that will be even more advantageous to both parties later. It is quick and simple to scale the tool to meet the needs of all departments. Using this program, you may efficiently market brands and reach a specific audience with push alerts.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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