In Partnership With SelectHub
What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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In Partnership With SelectHub
NetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 87%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Transparent
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Activity and Workflow Management
Lead Management
Sales Management
Analytics and Reporting
Customer Service Management
Account and Contact Management
Telephony and Call Center Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Katheryne Melissa J.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2021
Good performance but not perfect.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It is an excellent CRM that helps us in many facets in our organization, mainly it allows us to manage and at the same time keep informed about our potential clients, our prospects and our fixed clients. We also use it to observe the contacts and have quick access to billing information.
What is your favorite aspect of this product?
It allows you to have the contact information always at hand and ready for any eventuality. It also has very effective search capabilities, as long as you have taken the time to learn to use them correctly. Netsuit is quite intuitive and this makes learning to use it very time consuming.
What do you dislike most about this product?
Its integration is undoubtedly its biggest weak point since it does not allow many third-party software providers to integrate in a good way. a point before you gods that there is no way to keep the session started and therefore every so often the session closes automatically.
What recommendations would you give to someone considering this product?
This platform came to meet our organizational problems within our marketing and sales department, thanks to it we have much faster and more accurate access to information, thus generating greater productivity thanks to higher performance. The truth is, I like the software, I have used it and I continue to use it, however, it has many things to improve, although new updates continue to come out, I believe that there are products on the market with equal or better performance, but due to existing relationships I continue to stay this.
Pros
- Continually Improving Product
- Enables Productivity
- Respectful
- Transparent
Please tell us why you think this review should be flagged.
Lincoln M.
- Role: Information Technology
- Industry: Recreation
- Involvement: End User of Application
Submitted Jan 2021
Rational and Reliable CRM for Businesses.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM is an outstanding platform for customers to engage with our organization. Furthermore, this program helps in managing different contacts of clients, hence, bringing more satisfaction. The tool also have marketing features, which issues communications to the different players.
What is your favorite aspect of this product?
NetSuite CRM is a multi-tasking solution for digital sales and customer management. Again, NetSuite CRM increases the speed of customer satisfaction by providing quality service. The storage capacity of NetSuite CRM for clients contact is something fascinating.
What do you dislike most about this product?
NetSuite CRM is an excellent resource for customer management. The application gives instant communication and marketing strategies to organizations, which foster sales.. However, the subscription rates are quite high and require more sacrifice.
What recommendations would you give to someone considering this product?
NetSuite CRM will highly help in bringing your customers close.. Again, it acts as a platform to communicate and discuss issues with clients. And in the end, high sales are attained
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Caring
Please tell us why you think this review should be flagged.
Emma C.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2020
Elegant Design for CRM Services.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM is a software which has the interest of our customers at heart, which means, everything from them is taken keen. Again, NetSuite CRM helps in managing any contact that a company has, and make good use of it. The software has a friendly and technical support system which is responsive.
What is your favorite aspect of this product?
NetSuite CRM contains diverse marketing tips and tools, all aimed at increasing sales. Again, NetSuite CRM collects information from different sources for clients and make sure it is secure and useful m NetSuite CRM takes less processing capabilities than other tools..
What do you dislike most about this product?
NetSuite CRM has quality control in te8of customer Relations and this increases sales. Also, NetSuite CRM helps firms in safe handling of information from clients, and this are major operations from the tool, and therefore, no discouragement from the tool.
What recommendations would you give to someone considering this product?
NetSuite CRM is a software with huge support that foster professional relationships with clients. Again, NetSuite CRM never bar any users from securing the program. Lastly, NetSuite CRM has high quality services for marketing.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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