In Partnership With SelectHub
What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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NetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Activity and Workflow Management
Analytics and Reporting
Sales Management
Account and Contact Management
Customer Service Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Adilike-Teo M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Achieving Success with NetSuite Resolutions
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
For our installation, NetSuite supplied nothing less than the "A Team". In addition to providing an excellent solution, the team has earned the respect of our Business Technology and Marketing/Business partners. Excellent encounter!
What is your favorite aspect of this product?
My favorite aspect of Cognizant's CRM and Customer Experience Implementation Services is their commitment to customer success. Throughout the implementation process, NetSuite focused on our goals and objectives as a business, while also understanding the need for agility in order to ensure that changes can be made quickly. The team was always available to answer questions or provide guidance, allowing our business to move forward quickly and efficiently.
What do you dislike most about this product?
Nothing special, really. If I may say something, it appears to take a while to receive new resources, especially bilingual resources, when we need them. Our weekly meetings with Salesforce.com are only generic in nature. It would be great if we could use Salesforce technology to get additional MLJ-specific topics.
What recommendations would you give to someone considering this product?
I would absolutely recommend Cognizant's CRM and Customer Experience Implementation Services to anyone considering this product. The team is highly experienced in both customer engagement technologies and customer experience management, making them an ideal partner for any business looking to implement these solutions. Furthermore, I believe that the team's ability to create customized solutions based on a business's specific needs is unparalleled.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mario K.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
The vanguard in accounting processes with NetSuite
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite was acquired in our company as a solution to better manage our accounting, and put us in contact with our accounting advisors in a more automated way, without having to waste so much time that is valuable to us in the midst of so many transactions, NetSuite has a lot of tools that add up every day in terms of leveraging the company's resources. In addition, the power to manage the company's own expenses is extremely useful.
What is your favorite aspect of this product?
Any device with an internet connection can access NetSuite, keeping constant supervision of our accounts and accounting movements in a few steps, we can verify cash flows, bank transactions are automatically transmitted to Xero, saving us a lot of work and helping to save time in these situations. Being cloud based we run low risk of losing all our information.
What do you dislike most about this product?
To manage inventories in multiple locations requires tools external to NetSuite that are somewhat costly for the company and not easy to manage. It takes a long time to implement new functions which can be annoying in some cases, since the idea is to move forward as far as possible, in terms of reports some are sometimes very long and without clear information and others should have more accurate information.
What recommendations would you give to someone considering this product?
I recommend NetSuite for small and medium companies that need to automate their accounting area in order to generate more productivity in the company, NetSuite works correctly at a general level and despite its small flaws its cost is adequate to its operation, it fulfills what it promises although it can offer more. They should add better extensions that allow the diversified use of the tool, promoting progress among our employees.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Alphonso J.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2022
A Friendly CRM for Every Business
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
With NetSuite CRM, we are able to monitor our customers' behaviors on 24/7 basis, making it unique and different from similar products. Once we get accurate data about our customers, we are able to serve them better.
What is your favorite aspect of this product?
NetSuite CRM is so impressive and accurate. It has been improving our communications and relationships with our customers.
What do you dislike most about this product?
I highly rate NetSuite CRM because it is impressive. All its features are incredible. No cons.
What recommendations would you give to someone considering this product?
This is the best customer relationship management solution for all sizes of business. NetSuite CRM will never fail you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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