In Partnership With SelectHub
What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
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In Partnership With SelectHub
NetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Activity and Workflow Management
Analytics and Reporting
Sales Management
Account and Contact Management
Customer Service Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Emily F.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Gives back the value for money
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
What differentiate the tool among its peers is the ability of the tool to store large customer data objectively. The tool also has an inbuilt ticketing system that helps to escalate and track customers complains and concern to ensure you get the best in relationship management. The tool offers more than you can imagine. Its also has a high lead conversion.
What is your favorite aspect of this product?
What i like about the tool is that it has quality features which turns out the tool performs beyond what is paid to perform.
What do you dislike most about this product?
No pain points yet
What recommendations would you give to someone considering this product?
Its a tool worth the investment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Victoria J.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
NetSuite CRM Is So Powerful and Reliable
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM works so well for us because it keeps us close to our customers, vendors and prospects. NetSuite CRM is fast and reliable, making it a topnotch customer relationship manager.
What is your favorite aspect of this product?
NetSuite CRM is fast and reliable because all its features are powerful. Additionally, NetSuite CRM has the best support team. NetSuite CRM is easy to customize.
What do you dislike most about this product?
I like everything about NetSuite CRM. All the features of NetSuite CRM are incredible.
What recommendations would you give to someone considering this product?
I am glad to recommend NetSuite CRM to all businesses because it is the best customer relationship manager. NetSuite CRM is powerful and reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Britt E.más H.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
Maximizing Customer Experience with NetSuite.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
The primary benefit of working with Cognizant's CRM and Customer Experience Implementation Services is their ability to integrate the best-in-class technologies into a single unified platform. The latest in customer engagement technology, such as AI and predictive analytics, are incorporated into the solution enabling us to get a holistic view of our customers' experiences. Furthermore, the team provides complete support throughout the implementation process, helping us to get up and running quickly and cost-effectively. This allows our business to access customer insights more quickly, in an effort to maximize ROI.
What is your favorite aspect of this product?
The team also provided us with several customer success stories that we were able to use for reference points. These customer success stories demonstrated the impact of successful implementations, as well as how businesses can achieve their desired outcomes with Cognizant's CRM services. By understanding these stories, we were able to gain insight into the successes that other businesses have had and this allowed us to set realistic expectations for our own implementation. This enabled us to start on the right path, enabling us to reach our desired objectives with ease.
What do you dislike most about this product?
The other challenge we faced was the slow progress of documentation. We felt that NetSuite could create better templates and provide additional support to ensure that documents are up-to-date, accurate and easily accessible. This would have helped us remain on top of our project, allowing us to make changes as needed without having to wait for new documents.
What recommendations would you give to someone considering this product?
I would emphasize the importance of setting clear goals and expectations before beginning any project with Cognizant. Communication is key and understanding what is expected from the team will help ensure that the project progresses as planned. Additionally, I would suggest leveraging Cognizant's customer success stories to gain insight into successful implementations and get ideas on how to achieve desired outcomes. This will enable you to set realistic expectations and remain on track throughout the process.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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