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NetSuite CRM Logo Award Winner Product Badge
NetSuite

NetSuite CRM

Composite Score
8.1 /10
CX Score
8.4 /10
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Category
NetSuite CRM
8.1 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
7% Neutral
93% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Client Friendly Policies

Feature Ratings

Average 83

Lead Management

85

Collaboration

85

Activity and Workflow Management

85

Analytics and Reporting

83

Sales Management

82

Account and Contact Management

82

Customer Service Management

80

Telephony and Call Center Management

79

Mobile

78

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 81

Business Value Created

85

Breadth of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Quality of Features

81

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Implementation

80

Vendor Support

76

Availability and Quality of Training

76

NetSuite CRM Reviews

Cody N.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Lots of flexibility but a steep learning curve

Likeliness to Recommend

6 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM stands out as a dynamic and flexible customer relationship management (CRM) solution that truly sets itself apart from other similar products. What makes it exceptional is its ability to adapt and integrate seamlessly with a wide range of software systems, giving your business the upper hand in managing customer relationships effectively.

What is your favorite aspect of this product?

Flexibility Beyond Compare: NetSuite CRM's hallmark feature is its remarkable flexibility. It's like the chameleon of CRM systems, capable of adapting to your unique business needs. Whether you're a startup or a large enterprise, this CRM solution can be tailored to your exact specifications. With just a little tweaking, you can make it do almost anything you want, which is a game-changer for businesses with specific requirements or those that evolve over time. You won't need to compromise or adapt your processes to fit the CRM; instead, NetSuite CRM adapts to you.

What do you dislike most about this product?

There is a very large learning curve. They provide lots of learning resources but it's not simple or intuitive.

What recommendations would you give to someone considering this product?

Learning and implementing NetSuite CRM will take time, so investing in training is essential. Provide comprehensive training for your staff, particularly those who will be working closely with the system. NetSuite offers training resources, and there are often third-party consultants who specialize in the platform. The more knowledge your team has, the smoother the transition will be.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lori C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic product with wonderful features!!

Likeliness to Recommend

8 /10

What differentiates NetSuite CRM from other similar products?

Very user friendly and intuitive product. I use it in my job on a daily basis and there is a lot of value in using Netsuite.

What is your favorite aspect of this product?

Drop down options Inuitiveness

What do you dislike most about this product?

Slow at times

What recommendations would you give to someone considering this product?

See for yourself how it improves your daily activities with housing information.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Ariki L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A platform for robotic process automation.

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

Data and transactions may be optimized with Netsuite, giving us flexibility. New features and scripts developed utilizing NetSuite's extensive search options can enhance our system's operations and procedures, including creating and updating invoices and reporting. It also simplifies and speeds up the process of modifying the appropriate pieces.

What is your favorite aspect of this product?

People appreciate having the option to vote on proposed changes so they may provide feedback on the upgrades. Twice a year, updates to the program are made. A workflow builder is also included in the software, which you can use to automate order processing and link order data to financial and inventory data.

What do you dislike most about this product?

The platform aspect I dislike the most is the mobile application portion. The mobile application works appropriately in view-only mode. Although it may be easier to use, updating or editing anything through it can be a little challenging. The system has some awkward spots and regularly crashes. Due to yet another procedural error, we also gave up on integration.

What recommendations would you give to someone considering this product?

Using this CRM solution, we can record conversations between our partners and executives, allowing us to generate ideas that will be even more advantageous to both parties later. It is quick and simple to scale the tool to meet the needs of all departments. Using this program, you may efficiently market brands and reach a specific audience with push alerts.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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