NetSuite

NetSuite CRM

Composite Score

8.1 /10

CX Score

8.4 /10

60 Reviews Write a Review

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What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Trustworthy
Transparent
Client Friendly Policies

Feature Ratings

Average 83

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Marissa N.

Role: Sales Marketing
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Does the same as others, less intuitive

Likeliness to Recommend

6 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM is very similar to the other CRM products, however I have found it much more difficult to navigate.

What is your favorite aspect of this product?

It does work well as a tool to keep everything in one centralized place.

What do you dislike most about this product?

Training for NetSuite seems to take a lot more time than others.

What recommendations would you give to someone considering this product?

I would recommend to set up the CRM in a way that makes sense to you as it can be difficult to find what you are looking for.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Weston P.

Role: Finance
Industry: Other
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Feb 2021

Product provides a great use of Oracle databases

Likeliness to Recommend

7 /10

What differentiates NetSuite CRM from other similar products?

Oracle software and databases

What is your favorite aspect of this product?

Desktop access to accounting/finance modules

What do you dislike most about this product?

Clunky excel connections

What recommendations would you give to someone considering this product?

Make it more user friendly for Super Users who tend to be Finance FP&A team members

Pros

Enables Productivity
Respectful
Fair
Altruistic

Katheryne Melissa J.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Good performance but not perfect.

Likeliness to Recommend

8 /10

What differentiates NetSuite CRM from other similar products?

It is an excellent CRM that helps us in many facets in our organization, mainly it allows us to manage and at the same time keep informed about our potential clients, our prospects and our fixed clients. We also use it to observe the contacts and have quick access to billing information.

What is your favorite aspect of this product?

It allows you to have the contact information always at hand and ready for any eventuality. It also has very effective search capabilities, as long as you have taken the time to learn to use them correctly. Netsuit is quite intuitive and this makes learning to use it very time consuming.

What do you dislike most about this product?

Its integration is undoubtedly its biggest weak point since it does not allow many third-party software providers to integrate in a good way. a point before you gods that there is no way to keep the session started and therefore every so often the session closes automatically.

What recommendations would you give to someone considering this product?

This platform came to meet our organizational problems within our marketing and sales department, thanks to it we have much faster and more accurate access to information, thus generating greater productivity thanks to higher performance. The truth is, I like the software, I have used it and I continue to use it, however, it has many things to improve, although new updates continue to come out, I believe that there are products on the market with equal or better performance, but due to existing relationships I continue to stay this.

Pros

Continually Improving Product
Enables Productivity
Respectful
Transparent

NetSuite CRM

What is NetSuite CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love NetSuite CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Marissa N.

Does the same as others, less intuitive

Likeliness to Recommend

Pros

Weston P.

Product provides a great use of Oracle databases

Likeliness to Recommend

Pros

Katheryne Melissa J.

Good performance but not perfect.

Likeliness to Recommend

Pros

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Feature Ratings

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training