What is monday.com?

A tool that works for you, Not the other way around. monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier.

Company Details

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Awards & Recognition

monday.com won the following awards in the Customer Relationship Management - Midmarket category

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monday.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on monday.com.

88 Likeliness to Recommend

92 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love monday.com?

3% Negative
8% Neutral
89% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Trustworthy
  • Reliable

Feature Ratings

Average 84

Collaboration

87

Activity and Workflow Management

86

Lead Management

86

Analytics and Reporting

84

Account and Contact Management

84

Sales Management

82

Quote Contract and Proposal

81

Customer Service Management

81

Marketing Management

81

Mobile

80

Telephony and Call Center Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Breadth of Features

84

Ease of Customization

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Availability and Quality of Training

78

Vendor Support

74

monday.com Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Great Product That Can Mold to Anything

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Charges for Enhancements
  • Less Efficient Service
  • Vendor's Interest First

Elizabeth R.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Features are useful but not the best.

Likeliness to Recommend

7 /10

What differentiates monday.com from other similar products?

Monday fuels collaboration and provides live tracking of leads and prospects. It has a helpful tagging feature to alert teammates of any updates or tasks.

What is your favorite aspect of this product?

I appreciate the visuals of Monday and the charts it organizes prospects and contacts into.

What do you dislike most about this product?

It is difficult to integrate and sync contacts. You are also unable to track leads' responses to emails.- you must manually note this.

What recommendations would you give to someone considering this product?

Research your email marketing tools and make sure Monday.com connects properly, so you don't have to sync contacts or make notes twice.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Caring

Bethany I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great for sharing, modifying, and communicating

Likeliness to Recommend

10 /10

What differentiates monday.com from other similar products?

Within my company, monday.com has become indispensable because of the ease with which it facilitates document storage, distribution, and collaboration. It has one of the most excellent interfaces of any tool and is accessible from any computer or mobile device. At the same time, it's nice to have the option to create backups, the ability to work together on documents and see who made what changes make this tool genuinely remarkable.

What is your favorite aspect of this product?

Everything about monday.com has been helpful, and I love it. I appreciate how effectively it functions on mobile devices and how easily I can create and manage to-do lists, take notes, export spreadsheets, and save all of my related papers in one convenient location. It's great that you can quickly share files in a conversation and get updates on any changes made to a document you've worked on.

What do you dislike most about this product?

Options for customization are limited. Almost everything will be formatted if you export a monday.com spreadsheet to Excel that has formulas applied to it.

What recommendations would you give to someone considering this product?

We hoped it would be all in terms of resiliency, data security, and teamwork facilitation, so we're glad we went with it. It's a versatile tool that can be used in a wide variety of settings and is well-suited to the needs of almost any business. It allows for more seamless collaboration by bringing disparate teams together on a unified platform where data can be safely saved and exported in several formats. Give it a shot; you won't be sorry.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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