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monday.com
8.7 /10

What is monday.com?

A tool that works for you, Not the other way around. monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier.

Company Details

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Awards & Recognition

monday.com won the following awards in the Customer Relationship Management - Midmarket category

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monday.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on monday.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love monday.com?

3% Negative
8% Neutral
89% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Collaboration

87

Lead Management

86

Activity and Workflow Management

86

Account and Contact Management

84

Analytics and Reporting

83

Sales Management

82

Customer Service Management

81

Quote Contract and Proposal

81

Marketing Management

81

Mobile

80

Telephony and Call Center Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Breadth of Features

84

Ease of Customization

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Availability and Quality of Training

78

Vendor Support

73

Also Featured in...

Product Management

Score 8.9

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Task Management

Score 8.9

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Project Management - Enterprise

Score 8.9

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Lead Management

Score 8.7

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Customer Relationship Management - Small Business

Score 8.4

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Objectives and Key Results

Score 8.4

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monday.com Reviews

Swarnim P.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great tool for relationship management

Likeliness to Recommend

9 /10

What differentiates monday.com from other similar products?

It is very customisable as compared to other products of the same category.

What is your favorite aspect of this product?

The feature to track evolution at every stage, is quite useful with regards to overall transparency and visibility.

What do you dislike most about this product?

Basic issues like adding comments and editing tasks are not very seamless.

What recommendations would you give to someone considering this product?

This works out very cheap for the 3 person plan as compared to the individual plan with respect to the features provided.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Brandi A.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Monday.com is a great collaboration tool.

Likeliness to Recommend

9 /10

What differentiates monday.com from other similar products?

Monday.com has an Apple desktop app. That is nice because there are not a lot for collaboration tools.

What is your favorite aspect of this product?

I like the project management features.

What do you dislike most about this product?

I don't remember anything that I didn't like about this product.

What recommendations would you give to someone considering this product?

I do recommend Monday.com to anyone.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Whitney R.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Really wonderful CRM! Crazy amount of features

Likeliness to Recommend

10 /10

What differentiates monday.com from other similar products?

Monday.com is HIGHLY customizable and easier to create from the ground up compared to similar products. It does take a while to get the hang of automations and how you want the platform to work for your business, but once you do it's invaluable.

What is your favorite aspect of this product?

My favorite aspect is the functionality. We've utilized this product which has now turned into the hub for our entire operation.

What do you dislike most about this product?

I think the mobile app could be more user friendly.

What recommendations would you give to someone considering this product?

I would recommend as much training as they can get from Monday's support team. I would also recommend asking other business owners how they use Monday.com, and doing some research on tutorials to see how others use the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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