What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
86%
Conflict Resolution:
90%
Strategy & Innovation:
87%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

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3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

84

Calendars

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Virtual Offices

81

Networked Enterprise

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Karl H.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Good Features but Needs som Improvements

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

It is a one stop shop for collaborating with your team.

What is your favorite aspect of this product?

It is easy to share and collaborate on documents.

What do you dislike most about this product?

You can't turn of chat archiving. I don't like the fact that instant messaging is archived for 2 years. Some of the GIFs are also not corporate appropriate.

What recommendations would you give to someone considering this product?

Take a long hard look at different options.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Unique Features

David H.

  • Role: C-Level
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Effective product in project execution

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It’s various integrated features that allows a users’ work flow to continue in a team setting.

What is your favorite aspect of this product?

Document sharing, task sharing and most importantly, group calling with screen sharing.

What do you dislike most about this product?

The notification system is not quite effective all around. When it comes to receiving messages it’s great, but when documents and other changes made in a team group are executed, it does not notify effectively the specific change.

What recommendations would you give to someone considering this product?

It’s a great tool when it comes to communication but does a greater job in collaborating with your team in reviewing projects visually.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Enhances communication perfectly!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's fully customable.

What is your favorite aspect of this product?

The ability to connect with others so easily

What do you dislike most about this product?

The licensing is expensive

What recommendations would you give to someone considering this product?

Use the guided tour to unveil hidden features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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