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What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Fair
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Mobile App
Calendars
Employee Engagement
Employee Directory
Task Management
Document Management
Networked Enterprise
Virtual Offices
App Delivery and Access
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Justin C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
Fantastic product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams has the best video conferencing quality with its audible video that helps team work to flow
What recommendations would you give to someone considering this product?
It has a user-friendly interface and it is flexible and accessible to the users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Zille H.
- Role: Consultant
- Industry: Construction
- Involvement: End User of Application
Submitted Dec 2024
Powerful Collaboration Hub with Room for Improved
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams distinguishes itself from other collaboration products by providing smooth access to Word, Excel, PowerPoint, SharePoint, and Outlook all on one platform thanks to its extensive connection with Microsoft 365. Productivity is increased by its AI-powered capabilities, such meeting insights and transcription, and a unified workspace experience is offered by its support for both video conferencing and chat-based collaboration. With so many third-party apps and connections, Teams is also quite customizable. Its enterprise-grade scalability, sophisticated security and compliance capabilities, and hybrid work features like conference
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365 apps, allowing users to access tools like Word, Excel, PowerPoint, SharePoint, and Outlook directly within the platform. This unified workspace simplifies collaboration by reducing the need to switch between multiple apps, streamlining workflows, and improving productivity. The added AI features like meeting transcriptions and real-time insights further enhance its value by keeping teams aligned and informed.
What do you dislike most about this product?
The most notable drawback of Microsoft Teams is its steep learning curve and interface complexity, especially for new users. While its wide array of features is powerful, the sheer number of options can be overwhelming, leading to usability challenges. Additionally, performance issues (such as high resource usage during video calls) and occasional lag can hinder productivity, particularly for teams with limited system resources or unstable internet connections.
What recommendations would you give to someone considering this product?
When considering Microsoft Teams, take time to explore its features through tutorials to ensure effective use. For a smooth workflow, integrate Microsoft 365 tools. To prevent feeling overloaded, start with the essential features like file sharing, chat, and meetings. To avoid lags during meetings, maximize system performance and network stability. You can also benefit from AI-powered features like transcriptions and meeting summaries. Adjust user preferences and notifications to minimize distractions while maintaining awareness. These actions will guarantee a more seamless implementation and optimize Microsoft Teams productivity.
Pros
- Efficient Service
- Trustworthy
- Effective Service
- Caring
Cons
- Less Friendly Negotiation
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Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Great for communication
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out from similar products due to its seamless integration with the Microsoft 365 ecosystem, offering a unified platform for communication, collaboration, and productivity. Its robust features, including chat, video conferencing, file sharing, and integration with apps like Word, Excel, and PowerPoint, streamline workflows and enhance teamwork. Additionally, Teams’ strong security, compliance capabilities, and customizability for various industries make it a versatile choice for organizations of all sizes.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its all-in-one functionality, combining messaging, video calls, file sharing, and app integrations in a single platform. It simplifies collaboration by keeping everything organized and accessible, reducing the need to switch between multiple tools.
What do you dislike most about this product?
What I dislike most about Microsoft Teams is its occasional performance issues, such as slow loading times or lag during video calls, especially on lower-end devices. These interruptions can disrupt workflow and impact the overall user experience.
What recommendations would you give to someone considering this product?
If you're considering Microsoft Teams, I recommend fully leveraging its integration with Microsoft 365 to maximize productivity and collaboration. Ensure your team is familiar with its features through training, and assess your device capabilities to avoid potential performance issues. It's an excellent choice for teams needing a unified communication and collaboration tool.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
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