What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

85

Mobile App

84

Calendars

84

Employee Engagement

82

Employee Directory

82

Task Management

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Justin C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has the best video conferencing quality with its audible video that helps team work to flow

What recommendations would you give to someone considering this product?

It has a user-friendly interface and it is flexible and accessible to the users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zille H.

  • Role: Consultant
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Powerful Collaboration Hub with Room for Improved

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams distinguishes itself from other collaboration products by providing smooth access to Word, Excel, PowerPoint, SharePoint, and Outlook all on one platform thanks to its extensive connection with Microsoft 365. Productivity is increased by its AI-powered capabilities, such meeting insights and transcription, and a unified workspace experience is offered by its support for both video conferencing and chat-based collaboration. With so many third-party apps and connections, Teams is also quite customizable. Its enterprise-grade scalability, sophisticated security and compliance capabilities, and hybrid work features like conference

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365 apps, allowing users to access tools like Word, Excel, PowerPoint, SharePoint, and Outlook directly within the platform. This unified workspace simplifies collaboration by reducing the need to switch between multiple apps, streamlining workflows, and improving productivity. The added AI features like meeting transcriptions and real-time insights further enhance its value by keeping teams aligned and informed.

What do you dislike most about this product?

The most notable drawback of Microsoft Teams is its steep learning curve and interface complexity, especially for new users. While its wide array of features is powerful, the sheer number of options can be overwhelming, leading to usability challenges. Additionally, performance issues (such as high resource usage during video calls) and occasional lag can hinder productivity, particularly for teams with limited system resources or unstable internet connections.

What recommendations would you give to someone considering this product?

When considering Microsoft Teams, take time to explore its features through tutorials to ensure effective use. For a smooth workflow, integrate Microsoft 365 tools. To prevent feeling overloaded, start with the essential features like file sharing, chat, and meetings. To avoid lags during meetings, maximize system performance and network stability. You can also benefit from AI-powered features like transcriptions and meeting summaries. Adjust user preferences and notifications to minimize distractions while maintaining awareness. These actions will guarantee a more seamless implementation and optimize Microsoft Teams productivity.

Pros

  • Efficient Service
  • Trustworthy
  • Effective Service
  • Caring

Cons

  • Less Friendly Negotiation

Vaibhaw K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Great for communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from similar products due to its seamless integration with the Microsoft 365 ecosystem, offering a unified platform for communication, collaboration, and productivity. Its robust features, including chat, video conferencing, file sharing, and integration with apps like Word, Excel, and PowerPoint, streamline workflows and enhance teamwork. Additionally, Teams’ strong security, compliance capabilities, and customizability for various industries make it a versatile choice for organizations of all sizes.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its all-in-one functionality, combining messaging, video calls, file sharing, and app integrations in a single platform. It simplifies collaboration by keeping everything organized and accessible, reducing the need to switch between multiple tools.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is its occasional performance issues, such as slow loading times or lag during video calls, especially on lower-end devices. These interruptions can disrupt workflow and impact the overall user experience.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, I recommend fully leveraging its integration with Microsoft 365 to maximize productivity and collaboration. Ensure your team is familiar with its features through training, and assess your device capabilities to avoid potential performance issues. It's an excellent choice for teams needing a unified communication and collaboration tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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