Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

85

Call Management

84

Centralized Management Portal

83

Continuous UCC

82

Audio Transcription

82

Speech Access and Personal Assistant

81

Session Border Controller

80

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Microsoft Teams Reviews

Mayuresh T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Microsoft Teams - Get More Done Together!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams takes security and following rules very seriously. It uses special tools to keep information safe, like locking it up in a digital vault.

What is your favorite aspect of this product?

My favourite aspect of Microsoft Teams is I can talk to one person or a bunch of people together. It's like a quick and casual chat. I can even send funny pictures, small pictures, and colourful stickers to make talking more fun.

What do you dislike most about this product?

When I use the Microsoft Teams app on my phone, it's alright, but I've noticed it's not as smooth or packed with features like the desktop version.

What recommendations would you give to someone considering this product?

Remember to be careful about the information you share and keep in Teams. Use strong passwords and follow the rules to keep things safe.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Floyd L.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Virtual workspace that encourages productivity.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It fixes my meeting issues, I have previously shared my work on screen when conversing with my pals via other calling applications; file sharing is also a useful tool that I routinely utilize. Microsoft Teams helps me by keeping my team informed, productive, and in contact. It enables me to effectively and efficiently work with peers, as well as send and receive papers and files to team members to boost productivity.

What is your favorite aspect of this product?

Microsoft Teams is a great solution that fosters team productivity and collaboration, allows papers to be readily shared, and allows for easy screen sharing. The layout is straightforward and allows for easy navigation, and it also works well on mobile devices. It's extremely customisable and strongly connected with other Microsoft Office products (with several integration options), and it comes standard with Microsoft 365 and Windows 11 corporate accounts.

What do you dislike most about this product?

What I don't like about it is the segmented layout, which gives it an appearance of formality and rule-following, which can discourage free communication. It can also be difficult to discover the talks you need. Teams onboarding is difficult to use and requires some guidance to get started. People who do not have an Outlook account must sign in as a guest, although this option is rather hidden and presents a number of challenges.

What recommendations would you give to someone considering this product?

We use it to arrange team meetings and share papers, as well as to communicate with team members and link with Google Calendar to coordinate meetings all in one spot. Calling the entire group requires only one click, making it ideal for a predetermined group connection. I really appreciate screen sharing, and the call quality is also excellent; it works well with the huge team size and the Microsoft office suite.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mark W.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

As a team collaboration tool it is excellent

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The integration with a Microsoft desktop is second to none, and the file sharing capabilities are excellent; however, it isn't the best from a video conferencing perspective

What is your favorite aspect of this product?

Seamless integration with a Microsoft environment - I guess that's a given, and great file sharing capabilities.

What do you dislike most about this product?

The logging in is not that great when you run a public showing as the viewers wait in a virtual lobby until let in whereas other tools allow those with a direct link to go straight into the meeting area. In attaining ISO it was a wonderful tool for sharing policies and multiple documents across the team as a single repository to use, and did the job well as a generalist catch-all system - however there are better more specialist tools our there

What recommendations would you give to someone considering this product?

If you use Microsoft it is a great utility tool to incorporate, however there are certainly better tools out there for video/tele/etc. conferencing especially for wider audience sessions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Effective Service
  • Vendor Friendly Policies
  • Vendor's Interest First

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